General Manager (Bilingual)

Community Choice Financial Family of Brands•Lawrenceville, GA

22d•Onsite

About The Position

The General Manager leads a consumer finance store’s daily operations and overall performance, working to meet or exceed company standards, grow revenue, maintain compliance, and build customer loyalty through high-quality service. The role includes coaching and developing team members, managing lending and pawn-related transactions, overseeing cash and inventory controls, and ensuring the store is staffed, secure, and properly maintained. The GM also supports local marketing and community engagement, handles complex customer situations, and may perform duties outside the store, such as vehicle appraisals and errands. This is a full-time, in-person position in Lawrenceville, Georgia, requiring at least 40 hours per week and regular attendance, including weekends. The hourly base pay is $19.25, with eligibility for performance bonuses. The company provides training, development opportunities, and a range of benefits.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle available for workday use; mileage is compensated.
At least 18 years of age, or 19 in Alabama.
Ability to pass a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Manage overall store performance to meet or exceed company performance standards.
Coach, lead, and develop team members in business growth, company systems and standards, account management, collections, job duties, and performance reporting.
Lead local marketing efforts, business-to-business partnerships, referral generation, and community and in-store events.
Review, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations; participate in audits and compliance reviews as directed.
Supervise office security, cash management, and loss prevention, including documenting cash variances and overseeing vaults, inventory, deposits, and expenses.
Conduct store opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Create work schedules based on budgets, workloads, and store needs, and ensure optimal staffing.
Handle complex customer situations with integrity and professionalism.
Maintain the interior and exterior appearance of the store and address basic facility needs, including scheduling maintenance.
Oversee store planograms and ensure seasonal and promotional materials are displayed properly.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment, manage multiple tasks, and complete additional duties as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program providing access to mental health resources and life coaching for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing over time.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.