General Manager

Pilot Companies LLC•Goodlettsville, TN

5d•$50,000 - $55,000

About The Position

The General Manager oversees restaurant managers and staff to ensure company procedures, labor policies, service standards, and operational goals are met. The role manages scheduling, labor, inventory, food costs, cash handling, recruiting, training, employee performance, safety, sanitation, and customer complaint resolution. The General Manager also develops in-store managers and works with the District Manager on team performance.

Requirements

Experience with POS systems and cash registers.
Basic computer knowledge.
Good math skills.
Excellent communication skills.
Ability to effectively resolve complaints.

Nice To Haves

Manager certificate.

Responsibilities

Supervise managers’ use of correct opening and closing procedures and adherence to company and labor policies.
Oversee managers and staff in meeting order-accuracy and exceptional guest-service goals.
Supervise and control daily and weekly inventory, chicken counts, and waste.
Ensure managers maintain a professional, safe, and orderly work environment.
Ensure customer complaints are handled appropriately and take over unresolved issues.
Fill in for positions as needed while ensuring daily and weekly cleaning schedules are met.
Create weekly schedules and ensure labor goals and labor percentages are met.
Ensure daily inventory is completed on all shifts.
Ensure truck orders are placed appropriately to meet food-cost goals.
Take or approve weekly inventory and ensure accurate record keeping and cost-of-goods figures.
Identify and resolve cost-of-goods discrepancies.
Recruit, orient, train, assign, and schedule team members.
Oversee all in-store cash handling.
Work with the District Manager on performance management, including coaching, counseling, and discipline.
Communicate job expectations; plan, monitor, and review employee performance; plan and review compensation actions; and enforce policies and procedures.
Conduct regular restaurant inspections to ensure standards are met.
Promote a positive culture and work environment for staff.
Resolve service issues courteously and with the goal of cultivating happy, returning customers.
Maintain a safe, secure, and healthy facility by establishing and enforcing sanitation and safety procedures, including injury reporting, meetings, equipment maintenance, compliance with health and legal regulations, and security systems.
Develop all in-store managers.