General Manager - Waterpark Operations

Casino Beach Pier•Seaside Heights, NJ

7d•$0 - $75,000•Onsite

About The Position

Breakwater Beach Waterpark is seeking an experienced, hands-on General Manager to lead the daily operations of its established waterpark in Seaside Heights, New Jersey. The General Manager owns the overall operation, leads management and supervisory teams, maintains high standards for safety and guest service, and ensures the park operates efficiently and professionally. The role oversees Aquatics, Front Operations, guest services, and facility operations, including maintenance, and serves as the primary on-site decision-maker for daily operational matters. The position works closely with the Director of Waterpark Operations on planning, priorities, and improvements. This visible, hands-on leadership role includes aquatic safety and risk management under StarGuard ELITE standards, staff development, guest experience, financial and administrative management, and facility readiness. The Aquatics Department has a 4-Star audit designation, and the park is committed to maintaining that performance while pursuing 5-Star excellence. The General Manager balances financial objectives with safety, staffing, training, regulatory compliance, and guest service standards. This is a full-time, year-round position. The schedule is approximately 40 hours per week during the off-season and 65 hours per week during the operating season, including weekends and holidays as required. Salary is based on experience, and the role is eligible for a performance bonus. Employee-paid benefits are available.

Requirements

Proven management experience in a waterpark, amusement park, aquatic facility, or comparable high-volume recreational operation.
Demonstrated ability to lead multiple departments, management personnel, supervisors, and large seasonal workforces.
Strong understanding of aquatic safety, operational risk management, and emergency preparedness.
Experience with budgeting, labor management, scheduling, and operational performance.
Strong leadership, communication, organizational, and problem-solving skills.
Ability to make sound decisions independently and remain effective under pressure.
Experience recruiting, training, coaching, and holding employees accountable.
Ability to maintain consistent operational standards while managing competing priorities.
Availability to work extended hours, weekends, and holidays during the operating season.

Nice To Haves

Previous experience as a General Manager, Operations Manager, Aquatics Director, or comparable senior manager; long-term aquatics manager experience is also applicable.
Experience in the waterpark or amusement industry.
Familiarity with StarGuard ELITE or another recognized aquatic safety program.
Experience with external safety audits and regulatory compliance.
Experience managing sales, payroll, cost of goods sold, and financial performance objectives.
Relevant aquatic safety, instructor, or management certifications.

Responsibilities

Provide leadership and oversight of daily waterpark operations, including Aquatics, Front Operations, guest services, and facility operations, including maintenance.
Ensure departments operate safely, efficiently, and consistently with established policies and procedures.
Oversee operational readiness, daily staffing, opening and closing procedures, and coordination between departments.
Maintain a visible management presence, identify concerns, and address issues proactively.
Serve as the primary on-site decision-maker for daily operational matters.
Work with the Director of Waterpark Operations on operational planning, priorities, and improvements.
Oversee aquatic safety operations and departmental leadership, ensuring compliance with StarGuard ELITE standards, applicable regulations, manufacturer requirements, and operating procedures.
Monitor lifeguard performance, training, staffing, rotations, and emergency preparedness.
Oversee incident management, documentation, and corrective actions, and maintain readiness for internal evaluations and external safety audits.
Promote a culture of consistently maintaining safety standards.
Lead, coach, and develop Assistant General Managers, department managers, supervisors, and seasonal employees.
Set clear expectations for performance, accountability, professionalism, and teamwork.
Oversee recruiting, hiring, onboarding, employee training, and performance management.
Develop supervisors who can independently manage their responsibilities and address employee concerns, performance issues, and operational challenges promptly and professionally.
Maintain a positive work environment while upholding high standards and consistent expectations.
Ensure a safe, welcoming, and enjoyable guest experience; oversee guest service standards and resolution of escalated complaints or concerns.
Maintain expectations for park cleanliness, appearance, and organization, and identify opportunities to improve guest satisfaction and operational efficiency.
Promote cooperation between departments to deliver a consistent guest experience.
Monitor and manage departmental budgets, labor expenses, sales performance, and cost of goods sold.
Oversee staffing plans and scheduling to provide appropriate coverage while controlling unnecessary labor expenses.
Work with department managers to improve revenue, productivity, and operational efficiency; review financial and operational performance against goals.
Ensure accurate reporting, documentation, recordkeeping, and management communication.
Support financial objectives without compromising safety, required staffing, training, regulatory compliance, or guest service standards.
Coordinate with maintenance and facility personnel to ensure attractions, equipment, and guest areas are appropriately maintained.
Oversee preseason preparations, operating-season readiness, and postseason evaluations.
Ensure required inspections, operational checklists, and corrective actions are completed.
Coordinate responses to severe weather, equipment concerns, water quality issues, and other operational interruptions.
Identify facility needs and communicate recommendations to senior leadership.