General Manager(09176)- 45 W. Sauk Trail
About The Position
The General Manager is responsible for everything that happens during their shift, including staffing, paperwork, cost controls, inventory, cash control, food management, customer relations, scheduling, store cleanliness, marketing, and profitability. The manager sets an example for the crew, follows all company policies and procedures, and expects the same standards from team members. The role requires delivering excellent customer service and maintaining attendance, punctuality, a professional image, and store standards. The position also involves general store-team duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. Delivery duties may include delivering products by car, bringing orders to customers' doors, and distributing flyers and door hangers. The work involves standing and walking for much of the shift, with some desk-based paperwork. Physical tasks include lifting and carrying supplies, pushing or pulling trays on dollies, reaching, bending, crouching, and occasionally climbing stairs or ladders. Work may involve hot equipment and surfaces, cooler temperatures, food odors, cornmeal dust, cramped spaces, moving mechanical parts, and varying or adverse weather conditions. Delivery work requires driving and navigating delivery locations, including stairs and other terrain.
Requirements
- Ability to exercise judgment, perform math, and multitask.
- Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
- Ability to make correct monetary change.
- Verbal, written, and telephone communication skills for taking and processing orders and communicating with customers and coworkers.
- Ability to comprehend and give correct written instructions.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to navigate delivery locations and adverse terrain, including multi-story buildings and private homes.
- Valid driver's license with a safe driving record meeting company standards for delivery duties.
- Access to an insured vehicle that can be used for delivery.
- Ability to perform the physical duties described, including standing, walking, lifting and carrying supplies, pushing and pulling trays, reaching, bending, crouching, and occasional climbing.
Responsibilities
- Oversee all activities and operations during the shift.
- Manage staffing, paperwork, scheduling, cost controls, inventory, cash, and food management.
- Maintain customer relations and provide great customer service.
- Set an example for the crew and ensure team members follow company policies, procedures, and standards.
- Maintain store cleanliness, attendance and punctuality standards, and a professional image.
- Contribute to marketing and store profitability.
- Operate store equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
- Deliver products by car to customers and distribute flyers and door hangers, as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
