Raffles Boston - General Manager

AccorHotel•Boston, MA

4d•$340,000 - $390,000

About The Position

The General Manager will lead Raffles Boston, embodying luxury hospitality through hands-on leadership, a strong focus on developing people, and an entrepreneurial, innovative approach. The role is responsible for cultivating relationships with internal and external stakeholders, including hotel ownership and the community, and for aligning the hotel’s long-term strategy with ownership’s investment objectives. The General Manager will apply financial and commercial acumen to enhance revenue, control costs, preserve hotel assets, and meet or exceed the business plan while maintaining a world-class product and service. The General Manager will set strategic direction, communicate goals and expectations, and foster a high-performing, inclusive, collaborative, and innovative culture. The role champions continuous learning, colleague development, recognition, and a speak-up environment. It also ensures exceptional guest experiences and quality standards, incorporates local heritage and culture into hotel offerings, and represents the property with VIP guests and officials. The position may include oversight of renovation projects and, as applicable, maintaining constructive relationships with labor unions.

Requirements

Prior experience in a luxury hotel General Manager position.
Strong educational background and professional qualifications; the specific degree level is not stated.
Fluency in English.
Proven track record of building a strong service and quality culture.
Strong people skills and a track record of fostering positive, inclusive, high-performing cultures.
Experience managing owner relations.
Demonstrated leadership, organizational, and interpersonal skills.
Strategic thinking and excellent communication and presentation skills.
Strong entrepreneurial spirit.
Proven commercial capabilities.
Creative and innovative mindset.
Ability to collaborate and work in a fast-paced environment.
Excellent prioritization and time-management skills.
Professional demeanor and strategic orientation.

Responsibilities

Embody luxury hospitality and serve as a brand and guest ambassador, challenging conventions and encouraging innovation across the hotel.
Build strong relationships with the management team, hotel ownership, the community, and other internal and external stakeholders.
Align strategic business plans with the ownership group's investment objectives, preserving and maximizing hotel assets.
Set the hotel’s strategic direction, establish goals and objectives, and communicate the vision and expectations to colleagues.
Maximize financial performance, control costs, enhance revenue, and execute marketing and operational activities to meet or exceed the business plan.
Oversee sales, marketing, and revenue management to strengthen the hotel's performance in the luxury hospitality market.
Maintain product and service quality standards through ongoing evaluations and continuous improvement.
Monitor guest and client feedback, promptly address concerns, and implement improvements to guest satisfaction.
Handle VIP guests and observe international protocols for government officials and royalty.
Foster an inclusive, collaborative, and empowering workplace that values colleague input, trust, respect, and well-being.
Coach, mentor, and provide feedback and learning opportunities to support colleagues’ professional growth and development.
Set high performance standards, lead by example, and recognize and celebrate outstanding performance and achievements.
Encourage calculated risk-taking, new ideas, continuous learning, and a speak-up culture.
Oversee renovation projects as applicable, maintaining transparency and open communication.
Navigate ambiguity and complex situations transparently, providing clear direction and effective problem-solving.
Negotiate and seek win-win solutions with stakeholders.
Maintain constructive labor-union relationships and harmonious teamwork, as applicable.
Integrate local heritage and culture into the hotel's offerings and guest experience.