General Manager, Boston | Luke's Lobster

Lukes Lobster•Boston, MA

1d•Onsite

About The Position

Luke’s Lobster is hiring a General Manager to lead one of its largest and busiest fast-casual locations in Boston’s Back Bay. This year-round, high-volume operation serves weekday lunch rushes, weekend crowds, tourists, and regular guests. The General Manager is the day-to-day operator, responsible for leading from the front, delivering a strong guest experience, developing the team, running operations at scale, and making the location a benchmark for the Boston market. The role works alongside New England leadership and other Boston locations. The General Manager leads a diverse team, serves guests, works hands-on with the crew on the line, and oversees sales, controllable expenses, schedules, inventory, safety, cleanliness, and organization. The role calls for ownership of the entire Shack operation and a commitment to Luke’s focus on high-quality, traceable, sustainably sourced seafood and memorable guest and team experiences. Luke’s Lobster describes its culture as diverse, creative, collaborative, and transparent, with a commitment to people, community, and the environment. The company is a certified B Corporation and an Equal Opportunity Employer.

Requirements

Joy in leading people and serving guests.
Positive attitude, curiosity, and commitment to continuous growth.
Passion for high-quality, great-tasting seafood.
Strong communication skills.
Strong financial acumen or eagerness to learn P&Ls, COGS, and related concepts.
Ability to handle or be exposed to shellfish.
Required food handler certification.
Ability to meet the physical requirements of the position, including frequently lifting up to 25 pounds and occasionally lifting up to 50 pounds.
Essential job functions include standing for sustained periods, lifting objects from lower to higher positions, ascending or descending stairs or ladders, and bending, crouching, and reaching to low and high places.

Nice To Haves

Direct customer-facing experience; restaurant management experience is a plus but not required.

Responsibilities

Build, inspire, and develop a diverse, high-performing team.
Deliver warm, genuine guest interactions that highlight Luke’s Maine heritage.
Work hands-on alongside the crew on the line.
Analyze sales and manage controllable expenses, schedules, and inventory.
Maintain high standards for safety, cleanliness, and organization.
Take responsibility for the entire Shack operation, acting like a small business owner.
Lead a busy, year-round Back Bay location and contribute to making it a benchmark for the Boston market.
Work alongside New England leadership and other Boston shacks.

Benefits

Paid vacation, sick time, and holidays.
Medical, dental, and vision insurance through a national PPO, with company contributions after one month.
Health Savings Account (HSA).
Supplemental accident and hospital indemnity insurance.
Optional pet insurance and life insurance after one month.
Low-fee 401(k), with company access after one month.
Mobile phone stipend.
Company-provided laptop.
Paid parental leave.
Pre-tax commuter benefits, varying by state.
Employee discounts.
Casual dress code and supportive environment.
Growth opportunities in a rapidly growing, family-operated business.