General Manager

Accord Inc•Arlington, WA

1h•$30 - $37

About The Position

The General Manager manages the daily operations of a Taco Time NW restaurant, including employee selection, development, and performance management. The role oversees food-supply inventory and ordering, works to optimize profits, and ensures guests are satisfied with their dining experience. The General Manager reports to the District Manager. The position involves leading restaurant shifts and maintaining company standards for guest service, food quality, cleanliness, and operational performance. General Managers are encouraged to run their restaurants with pride, drive, energy, and compassion while balancing profitability with a positive experience for employees and guests. Taco Time NW describes its hiring process as completely virtual and promotes training, reasonable hours, and five-day workweeks. The role may also involve preparing and cooking food, assembling or packaging orders, collecting guest payments, and providing guest service as needed to maintain business flow.

Requirements

Valid food handler's permit.
Two to three years of previous restaurant management experience.
Strong computer skills, including knowledge of Excel and Word.
Ability to lead and develop a team.
Strong communication skills and ability to listen attentively to guests and team members.
Ability to demonstrate accuracy and thoroughness and look for ways to improve and promote quality.
Ability to coordinate a wide range of activities under pressure and recommend appropriate solutions to restaurant problems.
Strong customer service, quality focus, leadership, and decision-making skills.

Responsibilities

Adhere to company service and operating standards to increase sales and control food, beverage, supply, utility, and labor costs.
Enforce sanitary food-handling practices and maintain cleanliness and upkeep of kitchen and dining areas.
Ensure compliance with operational standards, company policies, and procedures.
Manage shifts, including daily decision-making, scheduling, planning, and maintaining standards for product quality and cleanliness.
Investigate and resolve complaints about food quality and service, taking appropriate action to encourage dissatisfied guests to return.
Interview, hire, train, coach, counsel, develop, and, when necessary, terminate employees.
Provide employee feedback, establish performance expectations, and conduct performance reviews.
Maintain an accurate, up-to-date staffing plan; prepare schedules and ensure the restaurant is staffed for all shifts.
Complete financial and administrative duties accurately, on time, and according to company policies and procedures.
Promote the restaurant by coordinating promotional activities, displaying signage, and engaging positively with the community.
Prepare and cook food, assemble or package food, collect guest payments, and provide guest service as needed to maintain business flow.
Perform other duties as assigned.

Benefits

Competitive wages and bonus potential.
Payday every Friday.
Medical and dental benefits.
401(k) retirement plans.
Education assistance.
Childcare assistance.
Flexible schedules and a stated focus on quality of life.
Free employee shift meals.
Paid time off: 80 hours after 90 days of employment.
Promotions from within.
Taco Time Cares employee hardship program.
Employee discounts for employees and immediate family; the Taco Time NW app allows employees to purchase up to $40 worth of Taco Time three times per week during non-prime hours.