General Manager(08836) - 3335 N. Hathaway Blvd.

Domino's Franchise•Sharpsburg, NC

13h

About The Position

The General Manager oversees total store operations and leads delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role maintains store readiness, service quality, staffing, and compliance with Domino’s operating standards. Depending on whether the manager is opening or closing, responsibilities include preparing the store for opening, making nightly bank deposits, and completing nightly product inventory counts. The General Manager coordinates staff and other managers, manages schedules and staffing levels according to business needs, plans product and ingredient requirements for bi-weekly commissary and beverage deliveries, and trains the General Manager in Training on store operations. The role also supports customer service and dispute resolution, delivery-driver routing and vehicle inspections, financial and operational recordkeeping, and cross-training in food preparation and store procedures. The manager promotes teamwork and maintains Domino’s grooming, uniform, and appearance standards.

Requirements

Ability to read and understand a profit and loss ledger.
Ability to speak and write clearly.
Ability to use a computer-based order-entry system.

Responsibilities

Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
When closing, make end-of-night bank deposits and complete nightly product inventory counts.
When opening, ensure the store is properly set up and ready to receive orders at opening time.
Foster and project a sense of urgency with every order.
Ensure the store operates according to Domino’s Operation Evaluation Review standards.
Oversee total store operations.
Communicate with managers and staff about matters that affect business operations.
Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
Actively train the General Manager in Training on all aspects of store operations.
Maintain staffing levels that match business needs throughout the day.
Create and maintain employee schedules based on labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
Resolve disputes and work to ensure unhappy customers return.
Ensure delivery vehicles pass mechanical and visual inspections.
Help route delivery drivers to maximize customer service while meeting Domino’s standards for on-time delivery.
Read and understand the profit and loss ledger.
Uphold Domino’s grooming, uniform, and appearance standards.
Promote pizza products, specials, and promotions.
Receive cross-training in product and ingredient preparation, opening and closing procedures, operating the pizza oven, and packaging products for delivery or carryout.
Provide quality customer service to internal and external customers in person and over the phone.
Contribute to and promote an atmosphere of teamwork, energy, and fun.