Assistant Manager(08836) - 3335 N. Hathaway Blvd.

Domino's Franchise•Sharpsburg, NC

About The Position

The Assistant Manager leads delivery drivers and customer service representatives to ensure orders are expedited quickly and accurately. The role helps maintain staffing levels that match business needs throughout the day and supports store opening and closing procedures. It also coordinates delivery operations, promotes products and specials, upholds company standards, and provides quality customer service to internal and external customers.

Requirements

Ability to speak and write clearly.
Ability to use a computer-based order entry system.

Responsibilities

Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
Maintain staffing levels that match business needs throughout the day.
When closing, make end-of-night bank deposits and complete a nightly product inventory count.
When opening, ensure the store is properly set up and ready to receive orders on time.
Foster and project a sense of urgency with every order.
Resolve disputes and work to turn unhappy customers into returning customers.
Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
Ensure delivery vehicles pass mechanical and visual inspections.
Assist with routing delivery drivers to maximize customer service while meeting Domino’s standards for on-time delivery.
Uphold Domino’s grooming, uniform, and appearance standards.
Promote pizza products, specials, and promotions.
Receive cross-training in preparing products and ingredients, opening and closing procedures, operating the pizza oven, and boxing products for delivery or carryout.
Provide quality customer service to internal and external customers over the phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.