General Manager

CLS Living•College Station, TX

20d•$73,000 - $76,000

About The Position

CLS Living is seeking a dynamic and experienced General Manager to lead a student housing community. The General Manager oversees day-to-day operations, team development, financial performance, and strategic planning, leading a mid-size team in a collegiate environment while delivering high-quality service to residents and partners. The role includes developing staff, overseeing leasing, maintenance, customer service, vendors, budgets, marketing, and resident engagement. The General Manager is also responsible for ensuring operational and legal compliance, maintaining strong occupancy and collections, and supporting the community’s financial and service goals.

Requirements

Bachelor’s degree preferred, or 2–5 years of experience in student or multifamily housing, or an equivalent combination of education and experience.
Proficiency in Microsoft Outlook, Word, and Excel, and property management software; Entrata is preferred.
Working knowledge of market-rate and LIHTC programs, Fair Housing Laws, and EEO laws.
Strong skills in staff recruitment and development, financial management, marketing strategy, scheduling, and operational oversight.
Ability to thrive in a fast-paced, hands-on environment.
Strong mentoring, team-building, leadership, and communication abilities.
Professionalism, integrity, a solutions-first mindset, and willingness to take ownership of the role.

Nice To Haves

Experience with Entrata property management software.
Bachelor’s degree.
Entrepreneurial approach to improving operations, resident satisfaction, and property performance.
Interest in growing within the company.

Responsibilities

Build, lead, and develop a high-performing team that reflects CLS Living’s values and culture.
Foster a collaborative, positive, and professional environment for staff and residents.
Ensure staff are trained in landlord/tenant statutes, Fair Housing, and safety regulations.
Promote positive relationships with residents, parents, staff, university partners, and the surrounding community.
Encourage team visibility on campus and in the local business community to strengthen brand presence and engagement.
Oversee daily leasing, maintenance, customer service, and vendor management operations.
Implement and refine systems and procedures to improve operational efficiency and reduce costs.
Supervise maintenance and contracted services to maintain curb appeal, cleanliness, and safety.
Ensure compliance with legal, regulatory, and company policies.
Maintain occupancy at or above 99% and collections at or above 98% of potential income.
Maximize Net Operating Income through cost control, revenue generation, and strategic budgeting.
Keep leasing, accounting, and property management systems up to date and effectively used.
Analyze financial reports, manage budgets, and provide regular variance and performance updates.
Oversee timely payroll, invoicing, and hiring documentation.
Develop and execute an annual marketing plan and track daily and weekly leasing goals.
Ensure marketing channels, websites, and printed materials accurately reflect the brand.
Monitor the property and competitive landscape through market research and team coaching.
Plan and execute resident events to support community engagement and satisfaction.
Collaborate with local schools and student organizations on outreach and partnerships.