General Manager I - 3044
About The Position
The General Manager leads and supervises store teammates, including overseeing computer-based and on-the-job training and enforcing attendance, safety, and uniform standards. The role helps ensure that store operations run smoothly and efficiently and may include attending or conducting store safety and policy meetings. The General Manager is responsible for guest service, inventory, financial and sales performance, store maintenance, staffing, teammate development, safety and environmental compliance, cash controls, loss prevention, and store opening and closing. The position may require assisting at other locations as directed.
Requirements
- Strong work ethic and ability to produce results independently with limited influence from others.
- Diligence in completing tasks and personal characteristics including responsibility, dependability, conscientiousness, communication, and teamwork.
- Ability to review, analyze, and interpret information, identify problems, and make decisions.
- Ability to read, understand, and follow procedures and guidelines.
- Commitment to following established safety policies and procedures.
- Ability to work weekends and some holidays when required by the store's operating schedule.
Responsibilities
- Provide prompt and courteous guest service, answer questions, and investigate and resolve guest problems and complaints.
- Maintain inventory control, including knowledge of cost of goods, turn ratio, and ordering and receiving products.
- Manage budgeting, sales forecasts, and profit-and-loss performance, and understand factors affecting sales and profit.
- Maintain or direct maintenance of the building, equipment, and grounds.
- Troubleshoot and coordinate ongoing maintenance of the point-of-sale system.
- Supervise and train teammates, including scheduling, coaching, performance management, and performance appraisals.
- Hold teammates accountable and use appropriate performance management techniques when necessary.
- Arrange employment advertising, interview candidates, and select teammates.
- Monitor staffing levels and adjust them to maintain labor control.
- Conduct teammate orientation meetings when needed.
- Provide safety, security, and environmental leadership, maintain compliance with applicable policies and requirements, and report workplace incidents within 24 hours.
- Open and close the store as necessary.
- Complete daily, weekly, and monthly paperwork and ship or store paperwork as necessary.
- Maintain and enforce proper cash controls.
- Partner with Loss Prevention to ensure policy compliance, promote honest business transactions, and report theft, cash shortages over $10, burglaries, and robberies as specified.
- Assist at other locations as directed.
- Set clear expectations, delegate effectively, promote the Respect in the Workplace policy, and maintain an approachable open-door policy with regular communication.
- Follow up on issues in a timely manner and conduct staff meetings.
- Confront unacceptable performance and discipline appropriately.
- Meet company goals and provide direction and a positive example of attitude, professionalism, and work ethic.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits effective day one
- PerkSpot employee discounts on products and services, including travel, electronics, and concerts
- Paid time off after 180 days
- Spot bonuses through an internal rewards program
- Company-paid and laundered uniforms
- Tools provided at no cost to the employee
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
