General Manager I - 3044

Team Car Care•Collierville, TN

4d•Onsite

About The Position

The General Manager leads, trains, and supervises store teammates and oversees operations to help ensure the store runs smoothly and efficiently. The role includes guest service, inventory control, budgeting and sales forecasting, profit-and-loss performance, store maintenance, point-of-sale system troubleshooting, staffing, safety and environmental compliance, cash controls, loss prevention, and store paperwork. The General Manager may open and close the store as needed and assist at other locations as directed. The position also involves setting expectations, communicating with teammates, holding staff accountable, and supporting team development.

Requirements

Strong work ethic and the ability to work independently to produce results with limited influence from others.
Ability to review, analyze, and interpret information, identify problems, and make decisions.
Ability to read, understand, and follow procedures and guidelines.
Commitment to following established safety policies and procedures.
Ability to work weekends and some holidays depending on store location and operating schedule.

Responsibilities

Provide prompt, courteous guest service; answer questions and investigate and resolve guest problems and complaints.
Maintain inventory control, including knowledge of cost of goods, turn ratio, ordering, and receiving products.
Oversee budgeting, sales forecasts, and profit-and-loss performance, and understand factors affecting sales and profit.
Maintain or direct maintenance of the building, equipment, and grounds.
Troubleshoot and coordinate ongoing maintenance of the POS system.
Supervise and train teammates, including scheduling, coaching, performance management, and performance appraisals.
Hold teammates accountable and use appropriate performance-management techniques when necessary.
Arrange employment advertising, interview candidates, and select teammates.
Monitor staffing levels and adjust as needed to maintain labor control.
Conduct teammate orientation and staff meetings as needed.
Provide safety, security, and environmental leadership, including knowledge of applicable procedures, policies, plans, and OSHA and EPA resources and compliance.
Provide directions to teammates or guests who are injured on the job and report incidents within 24 hours.
Open and close the store as necessary.
Complete daily, weekly, and monthly paperwork and ship or store paperwork as necessary.
Maintain and enforce proper cash controls.
Partner with Loss Prevention to ensure policy compliance, promote honesty and integrity, and report theft, cash shortages over $10, burglaries, and robberies as specified.
Assist at other locations as directed.
Set clear expectations, delegate effectively, promote the Respect in the Workplace policy, maintain an open-door policy, communicate regularly, and follow up on issues in a timely manner.
Meet company goals and provide subordinates with clear vision, direction, and strategy while modeling professionalism and a strong work ethic.