General Manager II

Lineage Logistics•Paramount, MA

1d•$108,900 - $195,900

About The Position

The General Manager leads a high-performing warehouse and distribution facility and is responsible for its overall performance, including safety, customer satisfaction, financial results, workforce development, and continuous improvement. The role leads facility operations, optimizes performance, develops customer relationships, and builds a culture of accountability, engagement, and success. The General Manager develops warehouse leaders and frontline employees; oversees daily operations and compliance with company policies, food safety requirements, and regulatory standards; and manages operational and financial performance. The position also manages facility budgets, expenses, capital investments, equipment utilization, and space optimization; partners with customers and Sales leadership on service and business development; and leads process-improvement efforts using data, analytics, and warehouse management systems. The role may require travel up to 25% as business needs require. The work includes temperature-controlled environments, including freezer conditions as low as -20°F (-25°C) and dry storage conditions up to 100°F (37°C), as well as industrial environments with varying noise levels. Company-provided PPE and freezer gear are worn as needed.

Requirements

Bachelor's degree in Business, Supply Chain, Logistics, Operations Management, or a related field; equivalent experience is also considered.
At least 4 years of leadership experience in warehouse operations, distribution, logistics, supply chain, or a related operational environment.
Proven success managing facility performance, budgets, operational KPIs, and continuous-improvement initiatives.
Demonstrated experience leading, developing, and motivating teams in a fast-paced operational setting.
Strong experience with Warehouse Management Systems (WMS) and operational technologies.
Working knowledge of Lean, Six Sigma, or other continuous-improvement methodologies.
Strong analytical, problem-solving, and decision-making skills, including the ability to navigate ambiguity and drive results.
Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
Proficiency with Microsoft Office and data-driven performance-management tools.
Ability to travel up to 25% as business needs require.
Ability to work in temperature-controlled environments, including freezer conditions as low as -20°F (-25°C) and dry storage conditions up to 100°F (37°C), while wearing company-provided PPE and freezer gear.
Ability to lift up to 40 pounds (18 kg), depending on facility requirements.
Ability to work safely and effectively in industrial environments with varying noise levels.

Responsibilities

Recruit, coach, mentor, and develop warehouse leaders and frontline employees.
Foster a culture of safety, accountability, collaboration, and continuous improvement; provide performance feedback and development opportunities.
Lead day-to-day facility operations and ensure compliance with company policies, food safety requirements, and regulatory standards.
Deliver operational and financial performance metrics, including productivity, labor management, service levels, and profitability.
Analyze operational performance, identify improvement opportunities, and implement sustainable solutions to enhance efficiency and customer satisfaction.
Ensure the safe, accurate, and efficient receipt, storage, handling, and distribution of products.
Manage facility budgets, operating expenses, capital investments, equipment utilization, and space optimization.
Monitor KPIs and develop action plans to exceed operational and financial targets while maintaining service and quality standards.
Build relationships with existing customers and deliver operational support and service.
Collaborate with Sales leadership on prospecting, solution design, rate development, contract negotiations, and customer onboarding.
Identify opportunities with customers to enhance service, improve operations, and support long-term growth.
Lead Lean, Six Sigma, and other process-improvement initiatives to improve efficiency, reduce waste, and enhance performance.
Use data, analytics, and warehouse management systems to inform business decisions and promote innovation and best practices.