General Manager II

Team Car Care•Allentown, PA

5d•Onsite

About The Position

The General Manager leads and supervises store teammates, supporting training and enforcing attendance, safety, uniform, and other company policies. The role oversees store operations, guest service, inventory, budgeting, sales forecasts, profit-and-loss performance, staffing, maintenance, safety and environmental compliance, cash controls, loss prevention, and required paperwork. The manager may open or close the store, conduct staff and safety meetings, and assist at other locations as directed. The position includes opportunities for career advancement and continued growth and development.

Requirements

Strong work ethic and independent motivation to produce results with limited influence from others.
Ability to work diligently and demonstrate responsibility, dependability, conscientiousness, communication, and teamwork.
Ability to review, analyze, and interpret information, identify problems, and make decisions.
Ability to read, understand, and follow procedures and guidelines.
Commitment to following established safety policies and procedures.
Depending on the store, availability to work weekends and some holidays, as locations may be open seven days a week.

Responsibilities

Provide prompt, courteous guest service; answer questions; investigate and resolve guest problems and complaints.
Maintain inventory control, including knowledge of cost of goods, turn ratio, ordering, and receiving products.
Manage budgeting, sales forecasts, and P/L performance, and understand factors affecting sales and profit.
Maintain or direct maintenance of the building, equipment, and grounds, including listed store systems and equipment.
Troubleshoot and coordinate ongoing maintenance of the POS system.
Supervise, train, schedule, coach, and evaluate teammates, including performance management and appraisals.
Hold teammates accountable and use appropriate performance management techniques when needed.
Arrange employment advertising, interview candidates, select teammates, and monitor staffing levels to maintain labor control.
Conduct teammate orientation and staff meetings as needed.
Provide safety, security, and environmental leadership, ensuring familiarity with applicable procedures, policies, plans, and OSHA and EPA resources and compliance.
Provide swift and accurate directions when a teammate or guest is injured and report incidents within 24 hours.
Open and close the store as necessary.
Complete daily, weekly, and monthly paperwork and ship or store paperwork as necessary.
Maintain and enforce proper cash controls.
Partner with Loss Prevention to ensure policy compliance, promote honesty and integrity, and report theft, cash shortages over $10, burglaries, and robberies as directed.
Assist at other locations as directed.
Set clear expectations, delegate effectively, maintain an open-door policy, communicate regularly, and follow up on issues in a timely manner.
Meet company goals and provide vision, direction, and strategy while setting an example of professionalism and work ethic.
Follow established safety policies and procedures.