General Manager II

Team Car Care Dba Jiffy Lube•Allentown, PA

6d•$52,000 - $60,000•Onsite

About The Position

The General Manager leads and supervises store teammates, oversees training, and ensures the store operates smoothly and efficiently. The role includes upholding attendance, safety, and uniform policies and attending or conducting store safety and policy meetings. The General Manager is responsible for guest service, inventory control, budgeting and sales forecasts, store profitability, maintenance, POS troubleshooting, staffing, teammate development, safety and environmental compliance, cash controls, loss prevention, and store operations. The position may require opening and closing the store and assisting at other locations as directed.

Requirements

Strong work ethic and independent motivation to produce results with limited influence from others.
Diligence in completing tasks, with responsibility, dependability, conscientiousness, communication, and teamwork.
Ability to review, analyze, and interpret information, identify problems, and make decisions.
Ability to read, understand, and follow procedures and guidelines.
Commitment to following established safety policies and procedures.

Responsibilities

Provide prompt, courteous guest service; answer questions and investigate and resolve guest problems and complaints.
Control inventory, including knowledge of cost of goods, turn-ratio, ordering, and receiving products.
Manage budgeting, sales forecasts, and profit-and-loss performance, and understand factors affecting sales and profit.
Maintain or direct maintenance of the building, equipment, and grounds.
Troubleshoot and coordinate ongoing maintenance of the POS system.
Supervise and train teammates, including scheduling, coaching, performance management, and appraisals.
Hold teammates accountable and apply appropriate performance management techniques.
Arrange employment advertising, interview candidates, and select teammates.
Monitor staffing levels and adjust them to maintain labor control.
Conduct teammate orientation meetings when needed.
Lead store safety, security, and environmental compliance; understand applicable procedures, plans, manuals, and OSHA and EPA resources; respond to and report workplace incidents within 24 hours.
Open and close the store as necessary.
Complete daily, weekly, and monthly paperwork and ship or store paperwork as necessary.
Maintain and enforce proper cash controls.
Partner with Loss Prevention to ensure policy compliance, promote honesty and integrity, report theft and cash shortages over $10, and promptly report burglaries or robberies after contacting emergency services and the District or Market Manager.
Assist at other locations as directed.
Set clear team expectations, delegate effectively, promote the Respect in the Workplace policy, maintain an Open-Door policy, and communicate regularly with team members.
Follow up on issues in a timely manner and conduct staff meetings.
Confront unacceptable performance and discipline appropriately.
Meet company goals and provide direction and a positive example of attitude, professionalism, and work ethic.
Follow established safety policies and procedures.