General Manager II

Avolta•Columbus, OH

3d•$61,065 - $67,850•Onsite

About The Position

The job posting is headed “General Manager II,” but the position description identifies the role as Assistant General Manager (AGM). The AGM assists branch management with the tactical execution of complex quick-service, casual-dining, or similar restaurant operations. The role ensures the restaurant is clean, prepared for business, staffed, and operating to high standards, and uses prescribed policies and procedures to make management decisions. The AGM supervises restaurant associates, supports staffing and employment decisions, monitors operational and financial results, and helps ensure compliance with company policies and applicable health, safety, sanitation, and adult-beverage procedures. The role typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager I. It is classified as exempt under the Fair Labor Standards Act and requires a varied, rotating onsite schedule across different operating days and hours, including opening, busy dayparts, and closing shifts.

Requirements

At least 6 years of food and beverage, cash-handling, and customer-service experience.
At least 4 years of supervisory or lead experience in a casual-dining restaurant or production kitchen.
Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and converse comfortably with customers.
Ability to work shifts across varying operating days and hours, including opening, busy dayparts, and closing.
Knowledge of applicable federal, state, and local sanitary, safety, and health standards, and procedures and protocols for complying with HACCP standards.

Responsibilities

Complete opening, daily, and closing procedures and checklists in accordance with company policies and procedures.
Assist branch management with supervising day-to-day associate activities within assigned restaurants or points of sale.
Interview candidates and make hiring, termination, advancement, promotion, and other associate status-change decisions within the unit.
Promote HMSHost as an employer of choice in the local community.
Review financial and operational data and reports, monitor progress toward unit goals, and assign associates to meet objectives.
Ensure the company’s and branch’s diversity and inclusion philosophy is understood and actively carried out in the restaurant.
Use judgment to resolve customer and associate questions and problems, referring complex issues to senior leaders when appropriate.
Ensure compliance with company adult-beverage policies and that restaurant staff understand and follow applicable procedures.
Assign tasks and activities, prepare schedules, and ensure all shifts are covered.
Ensure associates take mandated rest breaks and meal periods.
Keep display areas clean, stocked, and visually appealing.
Ensure equipment is in good working order.
Operate the cash register and void transactions as needed, follow cash-handling procedures, and maintain cash security.
Monitor compliance with wellness and safety procedures, build awareness, report safety concerns to the General Manager, and perform health and safety activities specified in the Manager’s Guide to Associate Health and Safety.
Place orders for individual units, receive goods, and process invoices.
Ensure the company has current contact information for all restaurant associates.