General Manager II

Lineage•Raynham, MA

2d•$108,900 - $195,900

About The Position

The General Manager leads a warehouse and distribution facility and is accountable for its overall performance, including safety, customer satisfaction, financial results, workforce development, and continuous improvement. The role leads facility operations, optimizes processes and resources, develops customer relationships, and fosters a culture of accountability, engagement, collaboration, and success. The General Manager develops warehouse leaders and frontline employees, oversees operational and financial performance, manages budgets and capital investments, and works with Sales leadership on business development and customer onboarding. The position uses data, analytics, warehouse management systems, and improvement methodologies to support sound decisions and operational excellence. Travel of up to 25% may be required. The work may involve temperature-controlled environments ranging from freezer conditions as low as -20°F (-25°C) to dry storage conditions up to 100°F (37°C), along with company-provided PPE and freezer gear.

Requirements

Bachelor's degree in Business, Supply Chain, Logistics, Operations Management, or a related field, or equivalent experience.
At least 4 years of leadership experience in warehouse operations, distribution, logistics, supply chain, or a related operational environment.
Demonstrated success managing facility performance, budgets, operational KPIs, and continuous improvement initiatives.
Experience leading, developing, and motivating teams in a fast-paced operational setting.
Strong experience with Warehouse Management Systems (WMS) and operational technologies.
Working knowledge of Lean, Six Sigma, or other continuous improvement methodologies.
Strong analytical, problem-solving, and decision-making skills, including the ability to navigate ambiguity and drive results.
Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
Proficiency with Microsoft Office and data-driven performance management tools.
Ability to travel up to 25% as business needs require.
Ability to work in temperature-controlled environments, including freezer conditions as low as -20°F (-25°C) and dry storage conditions up to 100°F (37°C), while wearing company-provided PPE and freezer gear.
Ability to lift up to 40 pounds (18 kg), depending on facility requirements.
Ability to work safely and effectively in industrial environments with varying noise levels.

Responsibilities

Recruit, coach, mentor, and develop warehouse leaders and frontline employees.
Foster a culture of safety, accountability, collaboration, and continuous improvement; provide performance feedback and development opportunities.
Lead day-to-day facility operations and ensure compliance with company policies, food safety requirements, and regulatory standards.
Deliver operational and financial performance metrics, including productivity, labor management, service levels, and profitability.
Analyze operational performance, identify improvement opportunities, and implement sustainable solutions that enhance efficiency and customer satisfaction.
Ensure the safe, accurate, and efficient receipt, storage, handling, and distribution of products.
Manage facility budgets, operating expenses, capital investments, equipment utilization, and space optimization.
Monitor performance against KPIs and develop action plans to exceed operational and financial targets.
Make cost-effective decisions while maintaining service and quality standards.
Build strong relationships with existing customers and provide operational support.
Collaborate with Sales leadership on prospecting, solution design, rate development, contract negotiations, and customer onboarding.
Identify opportunities to enhance customer service, improve operations, and support long-term customer growth.
Lead Lean, Six Sigma, and other process improvement initiatives to improve efficiency, reduce waste, and enhance operational performance.
Use data, analytics, and warehouse management systems to inform business decisions.
Promote innovation and best practices across facility operations.