General Manager - Regal LA Live

Regal Theatres • Los Angeles, CA

2d

About The Position

The General Manager oversees theatre operations and administers Regal policies and Theatre Support Office directives. The role manages employees and human resources processes, cash handling, concession inventory, operating costs, purchasing, maintenance, cleanliness, risk management, and guest relations. The General Manager is also responsible for film engagement marketing and promotions, movie showtime scheduling and distribution, and reconciling daily receipts across all accepted payment types.

The position requires working knowledge of theatre booth and projection systems, including maintenance, programming, TMS operation, and related projection skills. The General Manager directly supervises employees and performs management duties such as hiring, training, coaching, work assignment, performance appraisal, and resolving employee complaints and problems. Alcohol-related duties, if assigned, require the employee to meet legal age requirements and complete required training and certification.

The role requires a high school diploma or equivalent, plus either two years of post-secondary education in Business or two years of management or supervisory experience. The work environment is generally moderately noisy, with noise levels increasing at times. The employee is frequently required to stand for long periods, walk, sit, use hands, reach, and talk or hear; occasional duties include climbing, balancing, stooping, kneeling, crouching, or crawling. Regular lifting of up to 60 pounds is required.

Requirements

• High school diploma or equivalent.
• Either two years of post-secondary education in Business or two years of management or supervisory experience.
• Working knowledge of facility booth and projection systems, including maintenance, programming, TMS operation, and related projection skills.
• Good public speaking skills and effective oral and written communication with employees, vendors, and corporate staff.
• Ability to listen effectively, respond clearly and directly, and explain information to others.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, reach evidence-based conclusions, and implement solutions.
• Ability to take initiative, work with minimal supervision, and perform under pressure or opposition.
• Proven experience with PC platforms and basic office programs, including email, word processing, and spreadsheets.
• Ability to operate copiers and other office equipment, use filing systems, and maintain attention to detail.
• Ability to use tools and equipment dexterously and perform mechanical tasks as necessary.
• Ability to interface effectively with customers, the public, and coworkers, and exhibit sensitivity to others’ feelings.
• Ability to establish goals, budget time, and set priorities.
• Ability to model standards and develop leadership traits in subordinate management.
• If assigned alcohol sales or service duties, must meet the applicable legal age requirement, complete legally required state or local training and obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Academy.
• Frequently stand for long periods; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally climb or balance and stoop, kneel, crouch, or crawl.
• Regularly lift up to 60 pounds.
• Meet the position’s vision requirements: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Uphold and administer Regal policies and Theatre Support Office directives.
• Ensure compliance with cash management policies and procedures.
• Control concession inventory shortages and spoilage.
• Hire, train, develop, supervise, counsel, and schedule employees; consult Human Resources Business Partners before terminating employees.
• Administer applicable paperwork and uphold company Human Resources policies.
• Ensure required alcohol certifications and training are current where applicable.
• Supervise staff and theatre projection and audiovisual equipment, including hardware, software, film handling, and maintenance.
• Control direct operating expenses; purchase and order stock and supplies; manage related inventory and auditing processes.
• Supervise building and grounds maintenance, perform minor repairs, and obtain qualified personnel for larger maintenance issues.
• Monitor janitorial staff to ensure the facility is cleaned to Regal standards every day.
• Monitor risk management, including team member and guest safety, loss prevention, emergencies, and the handling, reporting, and investigation of accidents.
• Manage guest relations and marketing and promotions for feature film engagements.
• Schedule movie showtimes and ensure timely delivery of showtimes to appropriate channels.
• Count, deposit, and reconcile daily receipts, including cash, credit cards, coupons, gift cards, checks, discount tickets, and other applicable payment or accountability methods.
• Read and understand required training materials, including materials on anti-harassment and discrimination.
• Interview, hire, train, coach, assign and direct work, appraise performance, reward and discipline employees, and address complaints and resolve problems.

Benefits

• Medical and prescription coverage, with company contributions toward the cost.
• Life insurance and disability insurance at no charge.
• Dental, vision, and supplemental life insurance options for employees and dependents.
• Accident, critical illness, and hospital indemnity insurance.
• Vacation time and sick leave.
• Free movie passes and discounted concessions at Regal locations.
• 401(k) retirement plan with company match, subject to age and service eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED