General Manager

Classic Collision•Fort Lauderdale, FL

About The Position

The General Manager is responsible for the overall operations and financial results of an assigned collision repair store, including operations, internal and external development, business relationships, and profitability. The General Manager mentors direct reports and leads the team effectively and efficiently. The role includes leading center-level performance through key metrics, quality, individual skill levels, and culture; managing change; keeping current with vehicle repair procedures and technologies; and holding staff accountable for shop performance through Recipe Book execution. The General Manager also coaches staff to ensure customer satisfaction and resolves customer concerns as needed. Additional responsibilities include recruiting, interviewing, hiring, and training staff; promoting safe and clean working conditions; developing relationships with area insurance contacts and referral sources; contacting claims managers and dealer accounts monthly; and participating in external marketing and team-building activities. Other duties may be assigned as necessary.

Requirements

At least five years of collision repair or auto body management experience.
Proven leadership ability and a track record of employee development.
Ability to read and understand financial P&L statements.
Ability to travel up to 25%.
Valid driver's license and eligibility for insurance coverage.
Working knowledge of the CCC One estimating platform and management system.
Advanced skills in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to read and interpret repair procedures, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to meet the physical demands of the role, including standing, walking, using hands and fingers, climbing, balancing, bending, stooping, kneeling or crawling, and lifting or pushing weights up to 50 pounds.

Nice To Haves

I-CAR Platinum certification.

Responsibilities

Lead center-level performance through key metrics, quality, individual skill levels, and culture.
Communicate and manage the change process.
Stay current with vehicle repair procedures and technologies.
Manage and hold staff accountable for shop performance through Recipe Book execution.
Coach staff to ensure customer satisfaction and resolve customer concerns as required.
Recruit, interview, and hire staff as required.
Train new hires on company policies and procedures.
Promote safe, clean working conditions.
Promote, develop, and act as a liaison with area insurance contacts and other referral sources.
Contact claims managers and dealer accounts every month.
Participate in external marketing and team-building activities as requested.
Mentor direct reports and lead the team effectively and efficiently.
Oversee the assigned store’s operations, development, business relationships, and profitability.