General Manager

Domino's Franchise•Orange Beach, AL

About The Position

The General Manager leads a Domino’s Pizza franchise team and is responsible for everything that happens during a shift. The role oversees cost, inventory, cash, and customer relations while setting an example and ensuring that all policies and procedures are followed. The General Manager leads the team toward strong sales and a positive workplace, with responsibility for staffing, paperwork, food management, scheduling, image standards, cleanliness, marketing, and profitability. The position also involves customer service and order handling, preparing products to Domino’s specifications, operating and maintaining store facilities and equipment, receiving and stocking inventory, and completing related paperwork. The role may include delivery-related work, requiring navigation within the designated delivery area and use of the Domino’s Delivery Experience app with Drivosity.

Requirements

Must be at least 18 years of age.
Must have a valid driver's license.
Must have access to an insured vehicle that can be used for delivery.
Must pass a criminal background check.
Must pass a Motor Vehicle Record Check and meet company-specific standards.
Ability to direct activities, perform repetitive tasks, work alone or with others, work under stress, and meet strict quality-control standards.
Ability to coordinate with coworkers and customers, analyze and compile data, and make sound, ethical decisions in a timely manner.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Comfort using a computer keyboard, touch screen, and foot-paddle.
Ability to read a map and navigate varied terrain, including multi-story buildings, private homes, and other delivery sites while carrying product.

Responsibilities

Oversee all activities and operations during the assigned shift.
Manage cost controls, inventory control, cash control, and customer relations.
Set a positive example and ensure that policies and procedures are followed.
Lead the team toward sales goals and a positive work environment.
Manage staffing, paperwork submission, food management, scheduling, image standards, store cleanliness, marketing, and profitability.
Greet customers, take orders, and address customer concerns positively.
Operate, clean, and maintain store facilities and equipment.
Prepare products according to Domino’s specifications and guidelines.
Take inventory, stock ingredients and supplies, and complete associated paperwork.
Receive and process telephone orders promptly to support customer satisfaction and timely delivery.
Use navigation skills to locate addresses within the designated delivery area and navigate varied delivery sites.
Use the Domino’s Delivery Experience app with Drivosity to monitor and enhance driver performance and safety.