General Mngr Trainee Krestel Station Popeyes

Popeyes•Vancouver, WA

38d•$24 - $29•Onsite

About The Position

The General Manager role at Ambrosia QSR is a full-time position responsible for overseeing restaurant operations, including guest service, employee engagement, and profitability. The role ensures consistent execution of guest service standards, food safety protocols, quality control, and company policies. It requires open availability, accountability, leadership, and the ability to mentor the team. During peak hours, the General Manager actively leads the team to support smooth operations and exceptional guest experiences. The position sets goals and timelines and ensures the team meets performance targets. The role recruits, trains, develops, and manages restaurant staff; schedules and leads team meetings; conducts performance reviews; enforces company policies and applicable laws; maintains employee records; and supports a safe, inclusive workplace. It also delivers welcoming guest service, addresses guest concerns, monitors restaurant conditions, and considers local market trends and community needs. Operational responsibilities include overseeing food and workplace safety, implementing marketing plans, monitoring team interactions, addressing basic equipment maintenance, managing labor costs and schedules, and maintaining operational standards. The General Manager oversees POS transactions, inventory, expenses, vendor relationships, equipment care, cash handling, banking procedures, and asset-protection systems. The position reports to the District Manager and has direct reports including Assistant Managers, Shift Leaders, and Team Members.

Requirements

High school diploma or equivalent.
ServSafe training and certificate.
Prior experience with a POS system.
Two years of hands-on food or retail management experience.
Authorized to work in the United States and at least 18 years of age.
Able to successfully pass a background check, including criminal history.
Maintain required training compliance under applicable laws and company policies.
Maintain a working cell phone and communicate effectively by text, phone, and email.
Intermediate or higher proficiency in Microsoft 365.
Strong communication and leadership skills and the ability to collaborate effectively.
Demonstrate punctuality, appropriate attire, respect for others, and responsible teamwork.
Provide hands-on leadership focused on people’s growth and development.
Ability to work with, coach, and develop a diverse group of people with differing backgrounds and strengths.
Demonstrate the cultural foundations of Energy, Engagement, Empathy, and Execution.
Flexibility to work nights, weekends, and some holidays.
Ability to stand, walk, and move throughout the shift and to multitask and stay organized in a fast-paced environment.
Use required personal protective equipment, including oil- and heat-resistant boots, gloves, apron, and face shield for fryer-filter work; cut-resistant gloves for slicing equipment; oven mitts; and broiler gloves.

Nice To Haves

Experience in a fast-paced office environment with shifting priorities.

Responsibilities

Train and develop the management team and staff, and conduct performance reviews on the company’s schedule.
Recruit, train, and develop restaurant management and staff using company training plans and systems.
Schedule regular team and manager meetings and communicate company or policy changes.
Enforce company policies and applicable laws and regulations, including work-break, timekeeping, and minor-management requirements.
Maintain accurate employee records and submit them on time.
Report policy violations and employee complaints to the assigned District Manager, resolve issues promptly, and report harassment, discrimination, or retaliation to the District Manager and Human Resources.
Foster a safe and inclusive work environment.
Greet guests warmly, provide a positive dining experience, and address concerns with sound judgment.
Walk through the restaurant to check on guests and ensure the interior and exterior are inviting and safe.
Stay informed about local market trends and community needs to support guest-centric decisions.
Oversee food safety and other safety protocols and ensure required postings are visible and displayed properly.
Implement marketing plans and ensure staff are prepared for promotions in accordance with company guidelines.
Use a headset to monitor guest interactions and provide praise, coaching, or redirection.
Address basic equipment maintenance issues as they arise.
Manage labor costs by projecting sales, creating balanced schedules, and ensuring employees are paid accurately and on time.
Ensure daily food-safety compliance and operational standards are consistently met.
Communicate with the District Manager, Director of Operations, and Restaurant Support Center and respond to emails and requests promptly.
Prepare food fresh to order according to company recipes and accurately record items in the POS system.
Oversee sales transactions and proper use of POS and inventory-tracking systems; address inventory concerns.
Manage controllable expenses and place inventory orders while maintaining cost standards.
Maintain positive relationships with vendors and internal support teams.
Oversee proper use and regular cleaning of equipment, small wares, and products; ensure preventive maintenance and report nonfunctional equipment to Operations Support.
Supervise staff compliance with cash-handling and banking policies and procedures.
Verify that asset-protection systems are in use and functioning properly.
Perform other duties as assigned.

Benefits

Medical insurance through United Healthcare and Kaiser.
Voluntary life insurance, dental insurance, and vision insurance through United Healthcare.
Company-paid life insurance through United Healthcare.
Flexible spending accounts for medical, limited dental and vision, and dependent day care.
Matching 401(k) and Roth retirement savings plans for employees age 20 or above.
10 days of vacation time per year.
Three floating holidays per year.
Sick time accrued at one hour for every 30 hours worked, with no waiting period.
Direct deposit.
Monthly bonus.
Quarterly bonus.
Flexible scheduling.
Growth opportunities.
Complimentary meal for each shift worked.