General Manager, Program Operations

CANADIAN AIR TRANSPORT SECURITY AUTHORITY•Ottawa, ON

About The Position

The Canadian Air Transport Security Authority (CATSA) has 1 (one) exciting indeterminate opportunity within the Operations branch at the CATSA HQ. This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA’s unique culture as it strives to excel in air transport security. CATSA is a world leader in aviation security, mandated to protect the public by delivering security screening operations at 89 designated airports across Canada. As a Crown corporation, CATSA is accountable to Parliament through the Minister of Transport. We champion innovation and creativity and offer a welcoming and inclusive workplace where employees can be their true selves and take pride in being part of a mission that matters. If you are a motivated professional seeking a position within a multifunctional and collaborative environment and you are looking for the next great adventure, CATSA is the place for you!

Requirements

Successful completion of a university degree in Business Administration, or another specialty relevant to the duties of the position.
Minimum ten (10) years of relevant experience in areas such as high value contract administration, logistics and transport, security, or other highly regulated business environments.
A minimum of five (5) years of management experience, including managing a multi-disciplinary team and providing leadership.
Experience managing crises responses and contingency plans.
Experience providing advisory services and recommendations to senior management.
Effective people leadership and motivational skills to assist in the implementation of national operational programs.
Strong ability to collaborate and coordinate multiple complex and sensitive files.
Ability to manage priorities efficiently.
Very high attention to detail and sense of urgency.
Ability to exercise good judgment in a fair, objective and consistent manner.
Diplomacy, tact and discretion.
Effective communication skills, both written and verbal.
Organized, critical thinker, self-disciplined, and results-oriented.
Strong creative and problem-solving abilities.
Ability to analyze and provide recommendations.
Ability to persuade, engage and influence others.
Ability to anticipate others’ needs and proactively act upon this knowledge.
Excellent MS Office skills.
Ability to obtain and maintain a Secret security clearance.
Be a Canadian citizen or permanent resident.

Nice To Haves

Knowledge of the aviation industry and related regulatory and security issues.
Exposure to unionized work environments.
Knowledge of CATSA’s mandate and relevant legislation impacting CATSA.
Knowledge of project management principles.

Responsibilities

Providing strategic guidance and national coordination on the development and deployment of effective, efficient, and consistent screening operations in CATSA’s four (4) administrative regions.
Development of CATSA’s Standard Operating Procedures.
Management of CATSA’s regulatory affairs and liaison functions.
Management of CATSA’s operational oversight and training delivery programs.
Ensuring that strong and productive relationships are developed and maintained with CATSA colleagues and with regulatory, policy and security partners across Canada.
Performing all other duties and responsibilities related to the position as required.

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