General Manager, Operations
About The Position
We are seeking an experienced General Manager and/or Senior Operations Leader to take full ownership of two branches in the Orlando metro area. This role requires a leader who excels at building high-performing teams, operating a profitable service business, creating an outstanding customer experience, and leading through growth. While the company is in commercial landscaping, we are specifically looking for candidates from outside the landscape industry to bring fresh perspectives and proven operational discipline. Ideal candidates will have experience leading complex, service-driven businesses with large frontline workforces, particularly from industries such as facilities services, field services, construction services, logistics, distribution, manufacturing, hospitality operations, or other single site/service-based environments. Sunrise Landscape is an established commercial landscape organization with over 40 years of experience in Florida, committed to excellent customer service and building a great place to work.
Requirements
- 8+ years of progressive operational leadership experience.
- Demonstrated success managing a full P&L.
- Experience leading multiple departments or functional teams.
- Strong financial and analytical business acumen.
- Experience leading large frontline workforces.
- Exceptional coaching and leadership skills.
- A customer-first mindset.
- The ability to drive accountability while creating an engaging culture.
- Candidates whose experience is primarily within the landscape industry will not be considered for this particular opportunity.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Own the complete financial performance of the branch, including full P&L accountability.
- Develop and execute operating plans that drive profitable growth.
- Identify opportunities to improve margins, productivity, efficiency, and customer retention.
- Use operational and financial data to make informed business decisions.
- Lead all daily branch operations, ensuring exceptional execution across every client account.
- Build scalable operational processes that improve quality, productivity, and profitability.
- Allocate labor, equipment, and resources to maximize efficiency.
- Continuously identify opportunities to improve how the business operates.
- Build lasting relationships with commercial clients by delivering exceptional service.
- Partner with Client Relationship Managers and Sales leaders to retain and grow existing business.
- Personally engage with key customers and resolve complex issues when needed.
- Create a culture where outstanding client service is everyone's responsibility.
- Develop, coach, and inspire team members to build engaged, accountable, high-performing teams.
- Develop Operations Managers and Client Relationship Managers.
- Build leadership capability throughout the organization.
- Create a culture of accountability, ownership, and continuous improvement.
- Recognize and develop future leaders for advancement.
- Champion a culture where safety comes first.
- Ensure compliance with company standards and regulatory requirements.
- Drive operational consistency while continuously improving processes across the branch.
Benefits
- Medical, Dental & Vision Insurance
- Optional Supplemental Benefits
- Paid Time Off (Vacation & Sick Leave)
- Paid Major Holidays
- 401(k) Savings Plan with Company Match
- Paid Parental Leave (Maternal & Paternal, available after 1 year of service)
- Employee Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
