General Manager Integrated Care Management

Essen Medical Associates•New York, NY

11d•$90,000 - $120,000•Onsite

About The Position

The General Manager, Integrated Care Management provides operational leadership, performance management, and scalable execution for Intention Healthcare’s integrated care management model. The role oversees Care Management and RPM Supervisors who support provider pods and Integrated Care Coordinators, and ensures teams work to shared standards for patient engagement, clinical follow-through, documentation compliance, billing readiness, productivity, and provider satisfaction. The position translates organizational strategy into consistent daily execution across a multi-program, panel-based care model and is fully in person in the Bronx, New York. Intention Healthcare’s model assigns each patient one Integrated Care Coordinator across eligible programs to support continuity, reduce duplicative outreach, and identify clinical deterioration and unmet needs early. Coordinators conduct structured monthly assessments, coordinate appointments and referrals, monitor medication adherence and remote monitoring data, address social determinants of health, and escalate clinical concerns to treating providers. The General Manager is accountable for compliant operations across Chronic Care Management, Advanced Primary Care Management, Principal Illness Navigation, Community Health Integration, Behavioral Health Integration, Remote Patient Monitoring, and New York State Health Home programs. The position leads day-to-day operations, supervisor performance, panel performance and enrollment growth, productivity, billing readiness and compliance, provider-pod operations, cross-functional coordination, workforce planning, and data-driven reporting. Compensation is $90,000–$120,000 with a performance bonus.

Requirements

Bachelor’s degree in healthcare administration, business administration, public health, nursing, social work, operations management, or a related field.
Minimum 5–7 years of experience in healthcare operations, population health, care management, remote patient monitoring, value-based care, or clinical operations.
Minimum 2–3 years of supervisory or management experience.
Proficiency with EMR systems; eClinicalWorks is preferred.
Experience with care management platforms such as Foothold/FCM, BAHN, or equivalent.
Proficiency with productivity dashboards and performance-tracking tools.
Strong working knowledge of CMS care management program requirements and New York State Medicaid Health Home standards.
Ability to work fully in person at the Bronx, NY, office location.

Nice To Haves

Master’s degree preferred, such as MHA, MBA, MPH, or MSW.
Experience managing supervisors, team leads, or multi-team operational structures.
New York State Health Home experience, including work within a Care Management Agency and knowledge of core services, the Billing Support Questionnaire and rate code structure, MAPP/HHTS, DOH-5055 consent requirements, the CES Tool, diligent search protocol, and Medicaid recertification workflows.
Social work background, including LMSW or LCSW licensure or substantive experience in case management, behavioral health, or community-based services; direct caseload experience is valued.
Experience with CMS care management programs, including CCM, APCM, PIN, CHI, BHI, and RPM.
Experience in provider-facing operations, panel management, home-based care, or multi-site healthcare operations.
Experience with eClinicalWorks.

Responsibilities

Lead day-to-day operations of the integrated care model across care management programs and ensure supervisors execute consistently across provider pods and patient panels.
Translate organizational goals into measurable operational targets and scalable workflows that support enrollment, billing capture, patient engagement, and quality performance.
Identify operational risks, workflow gaps, and barriers that may affect patient care, compliance, or revenue.
Directly oversee Care Management and RPM Supervisors; set performance expectations and review supervisor dashboards and pod-level trends daily, weekly, and monthly.
Coach supervisors, conduct performance reviews, implement corrective action plans, and develop supervisors into operational leaders.
Own performance across patient panels, provider pods, and care management programs; drive enrollment growth and sustained patient engagement among eligible patients.
Monitor panel penetration, outreach outcomes, consent capture, activation, program participation, and provider adoption of care management programs.
Ensure coordinators meet program-specific productivity, documentation, and time-threshold requirements; monitor activity capture, billing readiness, and documentation quality.
Ensure compliance with CMS requirements, New York State Medicaid and Health Home standards, payer rules, internal documentation standards, and audit-readiness expectations.
Partner with Revenue Cycle, Compliance, Analytics, and Product teams to improve billing capture and reduce preventable denials; address margin pressure and performance gaps.
Ensure supervisors act as effective operational liaisons to providers; monitor provider satisfaction and resolve escalated operational concerns.
Standardize communications among supervisors, providers, coordinators, and centralized support teams.
Partner with Lab/DI, Referral, DME, RPM, Scheduling, Clinical, Revenue Cycle, Product, Analytics, and Compliance teams; escalate systemic barriers and support workflow redesign.
Define operational handoffs among provider pods, supervisors, coordinators, and centralized teams.
Evaluate staffing ratios, supervisor span of control, coordinator productivity, and panel volume; recommend scalable staffing models.
Support hiring, onboarding, training, and development of supervisors and Integrated Care Coordinators; identify automation opportunities.
Use dashboards to monitor performance, prepare summaries for senior leadership, track key operational metrics, and provide data-driven recommendations.
Track enrollment volume, active caseload, outreach completion, consent capture, monthly activity completion, RPM adherence, billing eligibility, documentation quality, provider satisfaction, and staff productivity.