General Manager III - Store 9592 - Royal Palm Beach, FL

Advance Auto Parts•Royal Palm Beach, FL

20h

About The Position

The General Manager leads store sales, service, customer relationships, team development, inventory, and operational execution. The role includes managing Professional Customer relationships and sales, ensuring the team meets expectations for both DIY and Professional customers, and serving as manager on duty. The General Manager also supports store change management and fosters a respectful, diverse environment. The position is eligible for sales commission based on individual or store performance. The role requires strong communication, retail business and financial skills, and the ability to recruit, hire, coach, schedule, and hold team members accountable. The General Manager must be able to review business reports and P&L statements, use relevant software and store systems, and train employees in operational procedures and DIY services. The employee predominantly walks or stands and may need to lift or move up to 50 pounds frequently and up to 100 pounds occasionally. Work is usually indoors, with occasional outdoor duties and exposure to weather, mechanical parts, chemicals, electrical hazards, explosives, vibration, and high or precarious places. The noise level is usually moderate.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
Successful experience managing profitability and proven financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively in English, build strong relationships, and speak and write English; Spanish is a plus.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including P&L statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to locate and stock parts and source parts from multiple sources, including special orders, FDO, and second sources.
Safety knowledge and skills.
Ability to become ASE P2 certified or attain an ASE-ready equivalent.
Ability to execute and train store operational processes, inventory systems, store equipment, POS and parts lookup systems, and testing and diagnostic equipment for DIY services.

Nice To Haves

Working knowledge of automotive systems.
Bachelor’s degree in business or a related area.
ASE certification.
Spanish language skills.
Proficiency with PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including developing and holding the team accountable for customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet the expectations of DIY and Professional Customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Promote diversity and a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train on project and product quality recommendations, parts lookup and sourcing, store operations, diagnostic equipment, inventory systems, store equipment, POS, and parts lookup systems.
Review and analyze P&L statements and other business reports.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.