General Manager III - Store 9587 - Wesley Chapel, FL

Advance Stores Company•Wesley Chapel, FL

About The Position

The General Manager III is responsible for achieving store sales goals and service objectives, growing Professional Customer relationships and sales, and leading the store team. The role oversees team-member selection, hiring, development, performance management, coaching, scheduling, and engagement, while ensuring inventory and operational standards are met. The manager coaches team members to serve both DIY and Professional Customers and handles manager-on-duty responsibilities, including team communication, floor and phone management, task assignment, safety, and opening and closing duties. The General Manager leads change, fosters a respectful and diverse environment, and may assist the District or Region with other functions upon request. The position also provides DIY services such as battery testing and installation and wiper installation. Success requires operational and financial acumen, effective communication, customer relationship-building, team leadership, and the ability to work varied days, evenings, and weekends as needed. The role is physically active and usually performed indoors, with occasional outdoor work and exposure to varied workplace hazards. The position is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively in spoken and written English and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports such as profit and loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to locate and stock parts; perform advanced parts lookup and sourcing, including special orders, FDO, and second-source options.
Ability to execute and train project and product quality recommendations and store processes and procedures.
Ability to execute and train the use of testing and diagnostic equipment for DIY services.
Ability to execute and train inventory systems, store equipment, POS systems, and parts lookup systems.
Ability to become ASE P2 certified or achieve an ASE-ready equivalent.
Ability to meet the physical demands of the job, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Microsoft PowerPoint proficiency.
Bachelor’s degree in business or a related area.
ASE certification.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for DIY and Professional Customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train store operational processes, inventory systems, store equipment, POS and parts lookup systems, and DIY testing and diagnostic equipment.
Review and analyze business reports, including profit and loss statements.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.