General manager I - Store 1822 - Kokomo, IN

Advance Auto Parts•Kokomo, IN

3d•Onsite

About The Position

A General Manager is a professional-level sales and management leader responsible for inspiring the team, helping customers succeed, and growing the business with integrity. The role supports functions on both sides of the business and requires knowledge of store systems, automotive systems, and parts, as well as the ability to identify and troubleshoot issues and assist DIY customers with projects. The General Manager develops and maintains Professional Customer relationships and grows related programs, achieves financial metrics, and maintains service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is five to six days per week, with 11-hour shifts and rotating nights and weekends, including an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. The schedule is based on the needs of the business. The General Manager works predominantly inside the store, but may occasionally work outside in various weather conditions while performing tasks such as installing batteries and wiper blades. The role involves frequent walking or standing, handling and stocking parts, and occasional exposure to mechanical parts, chemicals, electrical hazards, explosives, vibration, and high or precarious places.

Requirements

Two to three years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to communicate effectively in English, verbally and in writing, and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit-and-loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to work a variety of days, evenings, and weekends as needed.
Ability to locate and stock parts and demonstrate safety knowledge and skills.
Ability to become ASE P2 certified or achieve an ASE-ready equivalent.
Ability to perform the physical demands of the job, including frequently lifting or moving up to 50 pounds and occasionally lifting or moving up to 100 pounds.

Nice To Haves

Working knowledge of automotive systems.
Bachelor’s degree in business or a related area.
ASE certification.
Spanish language skills.
Ability to use Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including team check-ins and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train on project and product quality recommendations, parts lookup and sourcing, store operations and procedures, testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Review and analyze profit-and-loss statements and other business reports.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.