General Manager I - Store 6363 - Chesterton, IN

Advance Auto Parts•Chesterton, IN

About The Position

The General Manager is a professional-level sales and management role responsible for inspiring the store team, helping customers succeed, and growing the business with integrity. The position supports both sides of the business and requires knowledge of store systems, automotive systems, and parts, along with the ability to identify and troubleshoot issues and assist DIY customers. The General Manager develops and maintains Professional Customer relationships and grows related programs, while remaining accountable for financial metrics and service and appearance standards. The position is exempt and requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts, including rotating nights and weekends, and an hour for lunch. Additional hours may be required depending on staffing, store conditions, sales targets, and other business demands. The schedule is based on the needs of the business. The role includes leading store sales and service, managing and developing Team Members, maintaining inventory and operational standards, and delivering customer service for both DIY and Professional customers. The General Manager also provides DIY services such as battery testing and installation and wiper installation, and may assist the District or Region with other functions upon request.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give feedback in an inspiring manner.
Ability to locate and stock parts; knowledge of safety; and ability to become ASE P2 certified or an ASE-ready equivalent.
Ability to perform advanced parts lookup and sourcing, including special orders, FDO, and second-source options.
Ability to execute and train store processes, equipment, and systems.
Ability to speak and write English.
Ability to meet the physical demands of the role, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds, with or without reasonable accommodation.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including developing and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including team touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train on project and product quality recommendations, store operational processes and procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Review and analyze P&L statements and other business reports.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.