General manager I - Store 1822 - Kokomo, IN

Advance Stores Company•Kokomo, IN

About The Position

The General Manager is a professional-level sales and management leader who supports both sides of the business. The role requires knowledge of store and automotive systems, parts, and the ability to identify, troubleshoot, and provide project assistance for do-it-yourself (DIY) customers. The General Manager develops and maintains Professional Customer relationships and grows related programs, while being accountable for financial results and service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, including rotating nights and weekends and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. Schedules are based on business needs.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentage.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to locate and stock parts, source parts through multiple channels, and use advanced parts lookup and sourcing.
Ability to execute and train project and product quality recommendations, store operational processes, inventory systems, store equipment, POS and parts lookup systems, and testing and diagnostic equipment for DIY services.
Ability to recruit, select, hire, and develop quality Team Members and build and grow Professional Customer relationships.
Ability to become ASE P2 certified or attain an ASE-ready equivalent.
Ability to meet the position's physical demands, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
PowerPoint proficiency.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building Customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage the performance of, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch-base conversations and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services such as battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.