General Manager I

GFL Environmental•Morristown, TN

19h

About The Position

The General Manager I plans, organizes, controls, and directs facility operations with up to $19 million in revenue, with the goal of achieving operational objectives safely and efficiently. The role sets strategic direction for Facility Managers and applicable facilities, leads employees, supports positive employee-employer relations, and represents a professional corporate image. The General Manager promotes profitable operations, effective resource management, high production standards, risk management, and business expansion. Some listed essential functions may vary depending on the local organizational structure. The position oversees facility, sales, administrative, and maintenance personnel; manages staffing and employee development; and directs service delivery, safety, maintenance, purchasing, billing, and financial performance. It works with sales staff on forecasting, pricing, customer focus, market growth, and contract management, while representing the company in the community and ensuring compliance with laws and company policies.

Requirements

Bachelor's degree from a four-year college or university, and/or a demonstrated track record in an operational environment requiring analytical and general management skills.
Five or more years of waste-industry experience preferred, or an equivalent combination of education and experience.
Working knowledge of equipment used to collect, process, or dispose of waste material.
Excellent leadership, communication, and management skills.
Ability to read and interpret safety rules, instruction and procedure manuals, routine reports, and correspondence, and to speak effectively.
Ability to regularly lift or move up to 10 pounds and occasionally lift or move up to 20 pounds.
Some travel is required; the amount depends on the local organizational structure.
Ability to stand, sit, walk, use hands and fingers, reach, stoop, kneel, crouch, talk, and hear.

Nice To Haves

Five or more years of experience in the waste industry.

Responsibilities

Oversee and coordinate the work of Facility Managers, sales personnel, administrative personnel, and the Maintenance Manager.
Screen, select, hire, train, develop, and evaluate employees to sustain a productive and motivated workforce and meet service commitments.
Comply with wage and hour laws and established compensation guidelines; establish employee appearance standards and safe working conditions.
Implement and promote safety and accident-prevention programs, including recognition of safe and productive employees.
Plan and route collection services to use personnel and equipment effectively.
Implement preventive maintenance guidelines to reduce downtime and costs, improve appearance, and support cost-effective service delivery.
Establish container repair, delivery, and switch-out programs.
Develop and implement cost controls for purchasing supplies and services; establish production standards and purchasing guidelines, including use of purchase orders.
Enter payroll into the system biweekly.
Ensure Operations Supervisors use the Full Route Roll-Off Dispatch system and use Route Smart to plan optimized compaction routes.
Ensure commercial and residential route audits are completed annually and conduct semiannual Roll Off account profitability analyses.
Ensure services are billed and revenues collected promptly; review monthly profit-and-loss statements and adjust operations as needed.
Develop an operations profit plan covering income, operating costs, growth objectives, productivity standards, desired profit margins, capital requirements, personnel needs, and product or service margins.
Partner with sales personnel to develop sales forecasts for each product or service, establish pricing guidelines, and manage the sales force in meeting objectives and priorities.
Promote customer focus and ensure the sales team uses approved software to identify and track prospective customers.
Pursue growth and expansion opportunities in assigned markets, including contracts and acquisitions, and adapt to market trends affecting service quality or profit margins.
Establish a system for reviewing and negotiating existing contracts.
Participate in local civic affairs and represent the company positively in the community.
Comply with applicable laws, regulations, ordinances, company policies, procedures, and supervisory directives.
Perform other job-related duties as assigned.