General Manager I
About The Position
The General Manager I manages a quick-service restaurant, a small cluster of nearby restaurants, or points of sale with sales generally up to $5 million. The GM ensures the restaurant is clean, staffed, open for business, and operating to high operational and financial standards. The GM exercises broad discretion and judgment in leadership decisions and is responsible for the overall success of the restaurant. The role oversees opening and closing readiness, staffing and deployment, employee engagement, hiring and personnel decisions, training and onboarding processes, and the use of financial and operational information to monitor progress toward unit goals. The GM also ensures products are appropriately ordered and stocked and teaches associates the ordering procedures.
Responsibilities
- Ensure assistant managers and staff understand closing responsibilities and hold Shift Managers accountable for opening and closing checklists and requirements.
- Demonstrate manager behaviors that foster employee engagement.
- Deploy staff and resources to maximize profitability and accept P&L responsibility.
- Assign work and activities, prepare schedules, and ensure shifts are covered.
- Provide staff with support, coaching, and encouragement to achieve business goals.
- Interview candidates and make hiring, termination, advancement, promotion, and other associate status-change decisions within the unit.
- Promote HMSHost as an employer of choice in the local community.
- Ensure the company’s and branch’s diversity and inclusion philosophy is understood and carried out in the restaurant.
- Oversee associate onboarding and offboarding, including badging compliance, orientation, on-the-job training, and other company training and processes.
- Review financial and operational data and reports to monitor progress toward unit goals and assign associates to meet objectives.
- Recognize staff contributions and performance, support company recognition initiatives, and develop and implement plans to motivate the team.
- Adopt, train, and champion Employee Engagement behaviors.
- Ensure the company has current contact information for all restaurant associates.
- Ensure daily orders are prepared and units are stocked with appropriate product levels, and teach associates ordering procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
