General Manager 3 - Food

Sodexo Careers•Santa Clara, CA

3d•Onsite

About The Position

Role Overview At Sodexo, we believe every interaction is an opportunity to make a meaningful impact. As the General Manager 3 supporting retail food operations at Kaiser Permanente Santa Clara , you will lead a high-performing team dedicated to delivering an exceptional dining experience for patients, visitors, and healthcare staff. This role is responsible for overseeing all retail food venues, driving operational excellence, enhancing customer satisfaction, managing financial performance, and fostering a culture of safety, service, and innovation within a fast-paced healthcare environment. SodexoMagic is the joint venture partnership between NBA Hall of Famer, Earvin “Magic” Johnson and Sodexo. This strategic alliance enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve. For almost 20 years, we have provided top-level food, facilities management and integrated services to corporations, healthcare facilities, K-12 schools, colleges, universities and aviation lounges.

Requirements

Proven leadership experience managing large-scale retail food operations, hospitality, healthcare, campus, or corporate dining environments with responsibility for financial and operational performance.
Strong business acumen with demonstrated success in budgeting, labor management, food cost control, and driving revenue growth.
Exceptional customer service focus with the ability to build relationships, respond to customer needs, and create memorable dining experiences.
A results-oriented and collaborative leadership style with excellent communication skills, a passion for developing talent, and a commitment to continuous improvement and innovation.
Minimum Education Requirement - Bachelor's Degree or equivalent experience
Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years

Responsibilities

Lead all retail food operations , ensuring exceptional service, quality, food safety, and compliance standards across cafés, coffee venues, and grab-and-go offerings.
Drive financial success through budgeting, forecasting, labor management, cost controls, and revenue growth initiatives that meet or exceed business goals.
Develop and inspire teams by recruiting, coaching, and mentoring managers and frontline employees while building an inclusive, engaged, and customer-focused culture.
Partner with Kaiser Permanente stakeholders to enhance the dining experience, implement innovative retail programs, and ensure operational excellence aligned with client expectations.