FIELD-BASED MAINTENANCE TECHNICIAN in Sioux City IA

Dollar General • Sioux City, IA

4d • Onsite

About The Position

The field-based General Maintenance Technician supports maintenance at assigned Dollar General stores within a geographic area. The technician travels to stores to respond in person to maintenance tickets, troubleshoot entry-level maintenance concerns, assess preventative maintenance needs, and support small repairs. The role partners with store leaders to identify issues, provide operational guidance, and educate them on maintenance best practices to help preserve coolers, freezers, and other equipment. It also includes light exterior grounds support and assessment of safety equipment in alignment with local ordinances.

The technician uses a Computer Maintenance Management System (CMMS) to document and communicate ticket activity and work with business partners. Tickets must be appropriately documented and resolved within the designated time frame. The position interacts with store and operational leadership, external vendors, and maintenance service providers, with occasional interaction with senior executives. Occasional after-hours work may be required depending on repair urgency.

Requirements

• High school diploma or applicable experience.
• Active driver's license.
• Ability and willingness to travel up to 100%.
• Ability to pass a Motor Vehicle Background Check.
• Exceptional problem-solving skills and ability to identify and support entry-level repairs.
• Basic computer knowledge.
• Ability to communicate effectively at all levels, including senior executives, the organization, and external parties.
• Strong commitment to customer service.
• Ability to manage multiple priorities.
• Ability to lift 50 pounds or more.

Nice To Haves

• Previous store management or retail experience.

Responsibilities

• Travel to assigned Dollar General stores to respond in person to maintenance tickets and reported maintenance concerns.
• Troubleshoot issues, collect and verify asset information, and support entry-level maintenance repairs.
• Assess preventative maintenance needs and complete preventative maintenance or small maintenance activities when possible.
• Partner with store leaders and guide them on operational solutions and maintenance best practices.
• Educate store leadership on processes that support the longevity of coolers, freezers, and equipment.
• Provide light exterior grounds support and assess safety equipment in alignment with local ordinances.
• Document, communicate, and resolve maintenance tickets within designated time frames using the CMMS.
• Perform training to identify root causes of issues when necessary.
• Interact with operational leadership, external vendors, and maintenance service providers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED