FIELD-BASED MAINTENANCE TECHNICIAN in Buffalo NY

Dollar General • Buffalo, NY

7d • Onsite

About The Position

The field-based General Maintenance Technician supports maintenance at assigned Dollar General stores within a geographic area. The role responds in person to maintenance tickets, assesses preventative maintenance needs, and works with store leaders to identify and address entry-level repairs. The technician educates store leaders on maintenance best practices to help extend the life of coolers, freezers, and other equipment, and uses the Computer Maintenance Management System (CMMS) to document work and communicate with business partners.

The position travels to stores in the assigned operating district to troubleshoot reported concerns, collect and verify asset information, guide store leadership on operational solutions, support entry-level repairs, provide light exterior grounds support, and assess safety equipment in alignment with local ordinances. Tickets must be documented and resolved within designated time frames. The technician may train store personnel to identify root causes and, while on site, complete checklists to identify preventative maintenance or small maintenance activities. Occasional after-hours work may be required based on repair urgency. The role interacts with store and operational leadership, external vendors, and maintenance service providers, and supports Dollar General’s customer service and brand growth through execution of maintenance standards.

Requirements

• Exceptional problem-solving skills and ability to identify and support entry-level repairs.
• Basic computer knowledge.
• Ability to communicate effectively with people at all levels, including senior executives and external contacts.
• Strong commitment to customer service.
• Ability to lift 50 lbs or more.
• High school diploma or applicable experience.
• Active driver’s license.
• Willingness to travel up to 100%.
• Ability to pass a Motor Vehicle Background Check.

Nice To Haves

• Previous store management or retail experience.

Responsibilities

• Travel to assigned Dollar General stores to respond in person to maintenance tickets and reported concerns.
• Troubleshoot maintenance issues and support entry-level repairs and preventative maintenance.
• Partner with store leaders to identify maintenance needs and guide them on operational solutions and maintenance best practices.
• Collect and verify asset information for on-site service projects within the assigned operating district.
• Provide light exterior grounds support and assess safety equipment in alignment with local ordinances.
• Document, communicate, and resolve maintenance tickets in the CMMS within designated time frames.
• Train store leaders on root causes of issues when necessary.
• Complete on-site checklists to identify preventative maintenance or small maintenance activities that can be completed.
• Educate store leaders on processes and practices that help maintain coolers, freezers, and other equipment.
• Interact with operational leadership, external vendors, and maintenance service providers.

Benefits

• Health insurance coverage options.
• Supplemental benefit programs.
• 401(k) Savings Plan.
• Paid sick leave where required by law.
• Vacation.
• Paid maternity and parental leave.
• Potential eligibility for short-term and/or long-term incentive opportunities based on individual and/or company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED