General Internship (Client Services)
About The Position
We're looking for smart, curious interns who want hands-on experience inside a fast-growing live events company. This internship sits within our Client Services organization, which spans everything from day-to-day client relationships to technical implementation to how we teach the product itself. We're less concerned about your major or title and more about how you think, how you learn, and how you show up. If you're naturally curious, excited to learn the inner workings of a live platform, and comfortable in a fast-moving environment, we want to meet you. You'll pick a track based on your interests and background. Each one gives you real exposure to how a live ticketing platform actually runs, close mentorship from experienced team members, and visibility into decisions that matter.
Requirements
- Student or recent grad looking for hands-on experience at a fast-growing startup
- Naturally curious, someone who asks questions and digs until they understand how something actually works
- Comfortable with ambiguity and figuring things out as you go, rather than needing a fixed playbook
- Fluent in AI tools (ChatGPT, Notion AI, Claude, etc.) or eager to learn
- A clear communicator who values both speed and thoughtfulness
- Based in LA, or able to work on-site part of the time
Responsibilities
- Shadow CEMs on client calls and get exposure to how relationships are managed day to day
- Get real reps in our client support queue, learning how we prioritize, communicate, and resolve issues quickly
- Support event builds on the platform and build the kind of quality-control instincts that keep client launches smooth
- Help keep client records organized and current in Notion and HubSpot
- Assist with drafting client-facing materials, from feature updates to account summaries
- Shadow TSMs on client builds and audits, learning to spot risks and inefficiencies
- Help document common client questions, edge cases, and solutions to build out internal knowledge
- Support testing of new features and help validate workflows before they ship
- Assist in identifying opportunities to streamline or automate repetitive processes
- Get exposure to onsite event support for select local events
- Help build and update client-facing knowledge base content
- Support the creation of reusable demo assets and training materials for feature launches
- Assist in developing internal product certification content
- Help produce client-facing resources like one-sheeters and reference guides
- Get exposure to how we prepare the org for new feature launches from an education standpoint
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
