Arena Guest Services Internship

The Classic Center•Athens, GA

1d•Onsite

About The Position

The Akins Ford Arena – Guest Services Internship offers a unique opportunity to gain hands-on experience in event operations, focusing on Front of House duties for various events like hockey games and concerts. This internship provides practical exposure to customer service, event coordination, crowd management, accessibility services, and general venue operations within a dynamic live entertainment setting. Interns will receive direct mentorship and structured learning opportunities, contributing to the smooth execution of events and ensuring a positive guest experience.

Requirements

Students pursuing degrees in Sport Management, Hospitality, Business, Event Management, Public Relations, or related fields.
A cover letter and résumé are required for consideration.
Applicants must be eligible to receive academic credit through their college or university.
Excellent communication and interpersonal skills.
Ability to multitask and operate effectively in fast-paced, public-facing environments.
Demonstrated initiative and ability to work independently.
Ability to stand and move for extended periods.
Availability for flexible hours, including nights, weekends, holidays, and extended event days.
Must successfully pass a drug screening and background check.

Responsibilities

Assist the Guest Services Manager in executing Guest Services operations for arena events.
Support pre-event preparations including staff check-in, volunteer coordination, security and usher briefings, entry setup, and guest flow planning.
Provide welcoming, professional customer service throughout events, addressing questions, concerns, and guest needs.
Support ADA accessibility operations, including guest escorts, accommodations, and seating logistics.
Monitor concourses, seating areas, and entry points to ensure safety, cleanliness, and a positive guest experience.
Create and post event signage.
Identify and resolve minor customer issues; escalate as appropriate.
Participate in internal departmental meetings when schedule allows.
Support safety and emergency procedures consistently.
Complete data entry and generate reports as needed.
Print and distribute event documents, meeting agendas, event briefings, etc.
Other duties as assigned.