Arena Guest Services Internship

The Classic Center•Athens, GA

2d•Onsite

About The Position

The Guest Services Intern supports a wide range of event operations throughout including Front of House operations for hockey games, concerts, and administrative preparation. This internship offers hands-on experience across customer service, event coordination, crowd management, accessibility services, and general venue operations within a fast-paced live entertainment environment. Interns receive direct mentorship, structured learning opportunities, and practical responsibilities in Guest Services operations and event execution, crowd management, event safety, and emergency procedures, volunteer usher program coordination, hospitality and patron services, ADA accessibility and accommodations, customer service strategies and issue resolution, and cross-department collaboration with Operations, Security, and Events teams.

Requirements

Ideal candidates are students pursuing degrees in Sport Management, Hospitality, Business, Event Management, Public Relations, or related fields.
A cover letter and résumé are required for consideration.
Applicants must be eligible to receive academic credit through their college or university.
Excellent communication and interpersonal skills.
Ability to multitask and operate effectively in fast-paced, public-facing environments.
Demonstrated initiative and ability to work independently.
Ability to stand and move for extended periods.
Availability for flexible hours, including nights, weekends, holidays, and extended event days.
Must successfully pass a drug screening and background check.

Responsibilities

Assist the Guest Services Manager in executing Guest Services operation for arena events.
Support pre-event preparations including staff check-in, volunteer coordination, security and usher briefings, entry setup, and guest flow planning.
Provide welcoming, professional customer service throughout events, addressing questions, concerns, and guest needs.
Support ADA accessibility operations, including guest escorts, accommodations, and seating logistics.
Monitor concourses, seating areas, and entry points to ensure safety, cleanliness, and a positive guest experience.
Create and post event signage.
Identify and resolve minor customer issues; escalate as appropriate.
Participate in internal departmental meetings when schedule allows.
Support safety and emergency procedures consistently.
Complete data entry and generate reports as needed.
Print and distribute event documents, meeting agendas, event briefings, etc.
Other duties as assigned.