Client Services

SOUTHWEST VETERINARY SURGICAL SERVICE PC•Scottsdale, AZ

1d•$20 - $24•Onsite

About The Position

Southwest Veterinary Surgical Service (SVSS) is a specialty referral surgical practice built on expertise, collaboration, and compassion. Our board-certified surgeons bring over eighty years of combined surgical experience and are deeply committed to providing exceptional surgical care with a strong emphasis on pain management and patient comfort. We proudly serve as an extension of the primary care veterinary practices in our community. Our partnerships with referring veterinarians allow us to deliver comprehensive, coordinated care while maintaining the highest standards of client service. At SVSS, our reputation for leadership and innovation is driven by our people. We believe in supporting one another, encouraging growth, and creating an environment where team members feel valued, empowered, and inspired to do their best work. Are you someone who thrives in a fast-paced environment and enjoys making meaningful connections—both with people and their pets? At SVSS, our Client Services team plays a vital role in creating a compassionate, organized, and welcoming experience for every client who walks through our doors. As the first impression of our hospital, you’ll set the tone for each visit—providing exceptional service, supporting clients through both routine and sensitive moments, and helping ensure every patient receives the care they deserve. This role is ideal for someone who is comfortable around animals, confident navigating emotional or high-pressure situations, and energized by multitasking in a busy clinical setting.

Requirements

A genuine passion for helping people and animals
Comfort working in emotionally sensitive situations and handling occasional conflict with professionalism and empathy
Strong multitasking skills and the ability to stay organized in a fast-paced environment
Basic computer proficiency and attention to detail
A positive, team-oriented mindset
2+ years’ experience in a veterinary setting, surgical or specialty preferred
Demonstrated knowledge of and skill in adaptability, change management, decision making, customer service, interpersonal relations, oral communication, problem solving, systems thinking, teamwork, initiative, and detail-orientation
Ability to orient and train as needed
Ability to read, write and speak the English language fluently
Must be able to work well with team members
Passionate about animals
Ability to relate with customers in a friendly and professional manner
Excellent phone etiquette
Proficiency with computers
Good temperament to withstand bad behavior from some animals
Ability to exercise patience with clients
Strong Interpersonal and Communication Skills
Exceptional Customer Service Skills
Exceptional organizational skills to keep work environment tidy and comfortable, as well as to perform assignments efficiently.
Overachieving attitude and enhanced work ethic
Ability to work in a fast past with different personality types
Schedule flexibility
Must be able to lift up to 25 pounds without assistance, stand for long periods of time, and bend at waist and knees.
Must effectively be able to read, speak, and write in English.
Hearing, vision and speech at a functional level are required to meet the essential functions of the job.
On occasion patients may bleed, urinate, defecate, vomit, or secrete other glandular fluids on your person, shoes, or uniform.

Responsibilities

Create a warm, welcoming experience for clients and their pets from arrival to departure
Manage appointment check-ins, discharges, and scheduling for both visits and procedures
Communicate clearly and professionally with clients, doctors, technicians, and referring partners
Answer and route calls while providing accurate and helpful information
Support patient flow by coordinating with the medical team and keeping schedules on track
Maintain accurate and up-to-date patient records
Assist clients with forms, estimates, and general questions
Process payments, balances, and daily deposits
Help keep the front office organized, clean, and running smoothly
Gain hands-on exposure to a wide range of veterinary services and patient care processes
Build familiarity with medical terminology, common conditions, and clinic operations
Maintain compliance with safety protocols (including OSHA standards and infectious disease prevention)
Play a key role in strengthening relationships with clients and the referring veterinary community