General Clerk III

ATA Services Inc•Santa Fe, NM

6d•$0 - $18•Onsite

About The Position

ATA Services is hiring General Clerks for a temporary personnel services assignment with the State of New Mexico Early Childhood Education and Care Department. The role is intended to reduce childcare assistance application processing times by screening applications for completeness, following up with clients, and providing status updates. Staff are expected to complete a backlog of follow-up work within two months and then review 1–3 applications per day. The position also supports payment accuracy by reconciling one-time payments and recoupments or overpayments against distribution calculations. Staff are expected to clear the payment backlog within two months and thereafter review program payment issues weekly. They will also assist with expanded-eligibility recertifications by closing cases that have not been recertified, gathering supporting documentation, and sending certification letters. The recertification backlog is expected to be completed within two months, followed by review of 1–3 recertifications per day. This is an in-office assignment in Santa Fe, New Mexico, scheduled Monday through Friday from 8:00 a.m. to 5:00 p.m. The stated rate is $17.86 per hour, paid weekly, and the start date is ASAP.

Requirements

At least 2 years of experience working as an Administrative Assistant or Office Clerk.
High school degree.
Must be able to pass a background check.
Significant experience with office management and daily operations.
Ability to maintain confidentiality.
Practical experience with Microsoft Office.
Excellent knowledge of office equipment.
Strong verbal skills.
Strong organizational and time-management skills.

Responsibilities

Screen childcare assistance applications for completeness and identify overpayments.
Contact clients about missing documents or signatures and provide application status updates.
Close cases for clients who have not recertified and assist with recertification by gathering supporting documentation and sending letters.
Assist with reviewing worker caseloads, ensure files are present, and reproduce missing files as needed.
Support distribution of one-time payments, identify overpayments, collect documentation, and research payment issues affecting childcare providers.
Send closure letters to parents and childcare providers.
Use the State of New Mexico Human Services Department ASPEN integrated eligibility system and Department of Workforce Solutions systems to contact clients, send recertification letters, review application status reports, and provide status updates.
Review client paperwork for accuracy, interview clients to assess care needs, determine eligibility, and create placement agreements using the internal database.
Send correspondence to clients and providers and follow applicable federal and state program policies.
Use reports to search for application-processing issues and support other local regional staff as required.