General Clerk III - 613073

TeleSolv Consulting•Plattsburgh, NY

5d•Onsite

About The Position

TeleSolv Consulting is seeking a detail-oriented General Clerk III to provide customer-focused administrative support for Trusted Traveler Program applicants. The role supports the federal government and requires the ability to obtain and maintain a Tier 4 Public Trust background investigation. Candidates must be local to the Champlain, NY area; residents near the Plattsburgh location may apply. The position is based in Plattsburgh, New York, and pays $20.07 per hour. The General Clerk III assists applicants with identity verification, application support, appointment scheduling, database checks, and daily reporting. Candidates must be punctual for scheduled interviews, wear professional business-casual attire, and have reliable transportation.

Requirements

U.S. citizenship.
Willingness to undergo an intense background check.
An active Tier 4 Public Trust, or the ability to obtain and maintain one.
High school diploma or GED from an institution accredited by an organization recognized by the U.S. Department of Education.
Two years of general administrative experience with customer interface.
Two years of experience with Microsoft Office products, including Word, PowerPoint, Excel, Access, Outlook, and Visio.
Two years of related undergraduate study may substitute for experience.
Must be local to the Champlain, NY area; residents near Plattsburgh may apply.
Must be punctual for scheduled interviews.
Must wear professional business-casual attire.
Must have reliable transportation.

Responsibilities

Greet and check in applicants.
Verify applicants’ identities and confirm they have the required documents for their transactions.
Determine customer needs, answer general inquiries and concerns, and keep the check-in process timely to prevent customer backlogs.
Maintain accessible, up-to-date written information on program requirements, enrollment processes, and other relevant materials for assisting the public and program members by phone or in person.
Notify government inspection staff of information that could adversely affect an applicant’s acceptance into the program.
Check applicant-supplied information by accessing government databases.
Provide performance reports.
Compile data for daily performance reports reflecting activities performed by CBP officers and contractor staff.
Schedule interview appointments in the Trusted Traveler Programs Internal system.
Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, and updates to mailing addresses and license plate information.
Assist the public with membership card activation.