General Clerk III - 542173

TeleSolv Consulting•Providence, RI

13d•Onsite

About The Position

TeleSolv Consulting is hiring a General Clerk III to provide customer-focused administrative support to Trusted Traveler Program applicants in support of the Federal Government. The role includes identity verification, application assistance, appointment scheduling, government database checks, and daily performance reporting. The position is onsite in Providence, Rhode Island, and requires a Tier 4 Public Trust background investigation. Candidates must be punctual for scheduled interviews, wear professional business-casual attire, and have reliable transportation.

Requirements

U.S. citizenship.
Willingness to undergo an intense background check.
An active Tier 4 Public Trust or the ability to obtain and maintain one.
High school diploma or GED from an accredited institution recognized by the U.S. Department of Education.
Two years of general administrative experience involving customer interaction.
Two years of experience with Microsoft Office products, including Word, PowerPoint, Excel, Access, Outlook, and Visio.
Two years of related undergraduate study may substitute for experience.

Responsibilities

Greet and check in applicants.
Verify applicants’ identities and confirm they have the required documents for their transactions.
Determine customer needs, answer general inquiries and concerns, and keep the check-in process timely to prevent customer backlogs.
Maintain accessible, current written information on program requirements, enrollment processes, and other relevant materials for the public and program members, by phone or in person.
Notify Government inspection staff of information that could adversely affect an applicant’s acceptance into the program.
Check applicant-provided information using government databases.
Provide performance reports.
Compile daily performance data reflecting activities performed by CBP officers and contractor staff.
Schedule interview appointments in the Trusted Traveler Programs Internal system.
Help the public create accounts and submit online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, and updates to mailing addresses and license plate information.
Assist the public with membership card activation.