Geek Squad Senior Repair Technician
Best Buy•Cincinnati, OH
•Onsite
About The Position
As a Geek Squad Senior Repair Technician (Agent), you’ll provide technology expertise and leadership in overseeing technology support at a Best Buy store. You’ll train and coach agents in repairs and services in accordance with Geek Squad’s standards, and serve as a role model for the team. The role aims to deliver excellent employee and customer experiences while driving business results. Internally, this role is known as a CIA Agent.
Requirements
- At least 1 year of experience diagnosing and repairing PCs or consumer electronics.
- At least 1 year of customer service experience.
- At least 1 year of leadership experience, including coaching, training and recognition.
Nice To Haves
- Experience working with Windows operating systems.
Responsibilities
- Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up.
- Communicate department goals and other important information to team members clearly, accurately and in a timely manner.
- Work directly with customers to ensure they receive needed service and resolve escalated customer service issues.
- Coach agents to develop their customer service and technology repair skills.
- Collaborate with and answer questions from team members and other store employees to help achieve goals and maintain high customer service standards.
Benefits
- Competitive pay
- Employee discount
- Financial savings and retirement resources
- Support for physical and mental well-being
- Leave of absence options, with potential pay sources based on eligibility
- Paid time off for eligible full-time and part-time employees
- Incentive pay for eligible roles
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
