Geek Squad Senior Repair Technician
Best Buy•Abilene, TX
•Onsite
About The Position
As a Geek Squad Senior Repair Technician (Agent), you’ll provide technology expertise and leadership overseeing technology support at a Best Buy store. You’ll train and coach agents in repairs and services according to Geek Squad’s standards and act as a role model for the team. The role supports excellent employee and customer experiences and strong business results. Internally, this role is known as a CIA Agent.
Requirements
- At least 1 year of experience diagnosing and repairing PCs or consumer electronics.
- At least 1 year of customer service experience.
- At least 1 year of leadership experience, including coaching, training, and recognition.
Nice To Haves
- Experience working with Windows operating systems.
Responsibilities
- Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service, and follow-up.
- Communicate department goals and important information to team members clearly, accurately, and promptly.
- Work directly with customers to ensure they receive needed service and to resolve escalated customer service issues.
- Coach agents to develop their customer service and technology repair skills.
- Collaborate with team members and other store employees and answer questions to help achieve goals and maintain high customer service standards.
Benefits
- Competitive pay.
- Employee discount.
- Financial savings and retirement resources.
- Support for physical and mental well-being.
- Leave of absence options and potential pay sources, subject to eligibility.
- Paid time off for eligible employees, subject to applicable factors.
- Certain roles may be eligible for incentive pay.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
