Geek Squad Senior Repair Technician

Best Buy • Abilene, TX

2d • Onsite

About The Position

As a Geek Squad Senior Repair Technician (Agent), you will provide technology expertise and leadership in overseeing technology support at a Best Buy store. You will train and coach agents in repairs and services in accordance with Geek Squad standards, serving as a role model for the team. The role aims to support excellent employee and customer experiences and strong business results. Internally, this role is known as a CIA Agent.

Requirements

• At least 1 year of experience diagnosing and repairing PCs or consumer electronics.
• At least 1 year of customer service experience.
• At least 1 year of leadership experience, including coaching, training, and recognition.

Nice To Haves

• Experience working with Windows operating systems.

Responsibilities

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service, and follow-up.
• Communicate department goals and other important information to team members clearly, accurately, and in a timely manner.
• Work directly with customers to ensure they receive needed service and to resolve escalated customer service issues.
• Coach agents to develop their customer service and technology repair skills.
• Collaborate on an ongoing basis and answer questions for team members and other store employees to help achieve goals and maintain high customer service standards.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, subject to eligibility.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off for eligible full-time and part-time employees, depending on stated factors.
• Certain roles may be eligible for incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed