Geek Squad Senior Repair Technician

Best Buy • Matthews, NC

1d • Onsite

About The Position

As a Geek Squad Senior Repair Technician (Agent), you’ll provide technology support at a Best Buy store using your technical expertise and leadership skills. You’ll train and coach agents in repairs and services according to Geek Squad standards, model expected practices for the team, and help deliver excellent employee and customer experiences and business results. Internally, this role is known as a CIA Agent.

Requirements

• At least 1 year of experience diagnosing and repairing PCs or consumer electronics.
• At least 1 year of customer service experience.
• At least 1 year of leadership experience, including coaching, training, and recognition.

Nice To Haves

• Experience working with Windows operating systems.

Responsibilities

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service, and follow-up.
• Communicate department goals and other important information to team members clearly, accurately, and promptly.
• Work directly with customers to ensure they receive needed service and to resolve escalated customer service issues.
• Coach agents to develop their customer service and technology repair skills.
• Collaborate with team members and other store employees, answer questions, and help achieve goals and maintain high customer service standards.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leave of absence options and potential pay sources, subject to eligibility.
• Paid time off for eligible full-time and part-time employees, based on factors including work location and employment status.
• Certain roles may be eligible for incentive pay, depending on market norms and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed