Geek Squad Installation Helper

Best Buy • Countryside, IL

8d

About The Position

As a Geek Squad Installation Helper, also known internally as a Cadet, you’ll travel from a Best Buy store to clients’ homes to assist a seasoned Agent with deliveries and basic installation of technology products. You’ll provide service that exceeds clients’ expectations by handling appointments with care, asking questions to enhance their experience, and promptly following up on recommendations. The role offers an opportunity to build a career with Geek Squad and develop skills through training and on-the-job experience.

You’ll perform delivery, installation, and networking duties in clients’ homes, primarily focused on home theater technology. You’ll also communicate diagnostic discoveries and recommendations to clients, help manage inventory and vehicle maintenance, provide feedback and training to store teams, and assist with in-store repairs.

Best Buy describes benefits that support employees’ well-being, including competitive pay, an employee discount, financial savings and retirement resources, and support for physical and mental well-being. Leave options and paid time off are available according to eligibility and other factors. Certain roles may qualify for incentive pay.

Requirements

• Experience actively using and learning about consumer electronics.
• Ability to work successfully as part of a team.
• Ability to prioritize and multitask in a fast-paced environment.
• Ability to work a flexible schedule, including holidays, nights, and weekends.
• Must be at least 21 years old.
• Must have a current, valid driver's license.
• Must have no more than two moving violations and/or at-fault accidents within the past three years.
• Must have no DUI/DWI or reckless driving violations in the past three years.
• Ability to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with help.

Nice To Haves

• Six months of consumer electronics experience in sales, operations, or technology services.

Responsibilities

• Perform delivery, installation, and networking duties for clients in their homes, primarily involving home theater technology.
• Maintain contact with clients to share diagnostic discoveries and recommend ways to protect their devices.
• Help manage inventory and vehicle maintenance.
• Provide feedback and training to store teams.
• Assist with in-store repairs.
• Handle appointments carefully, ask questions to enhance the client experience, and follow up promptly on recommendations.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leave of absence options, subject to eligibility and applicable factors.
• Paid time off for eligible full-time and part-time employees, subject to applicable factors.
• Certain roles may be eligible for incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed