Geek Squad Advanced Repair Technician

Best Buy•Marysville, WA

11d•Onsite

About The Position

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at a local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll provide excellent customer experiences by listening to customers’ needs and partnering with other Geek Squad Agents. You’ll perform repairs by troubleshooting and following established procedures. This role is suited to someone passionate about technology and ready to use technical abilities to help customers get the most out of their technology. Best Buy is committed to helping its people thrive at work and at home, and offers benefits to support employees’ overall well-being. Leave of absence and potential pay sources depend on eligibility and may vary by situation, location, employment status, and applicable regulations. Intermittent or reduced-schedule leave is available for certain medical or family care leaves. Paid time off is offered to full-time and part-time employees according to factors including work location, employment status, salary or hourly status, and years of service. Certain roles may be eligible for incentive pay, subject to applicable plans and eligibility. Best Buy’s purpose is to enrich lives through technology by humanizing and personalizing technology solutions for every stage of life, in stores, online, and in customers’ homes. The company describes its culture as supportive of employees and committed to providing an inclusive workplace where employees can bring their authentic selves. Best Buy is an equal opportunity employer.

Requirements

At least 6 months of experience diagnosing, troubleshooting, or repairing technology products.
Experience actively using and learning about consumer electronics.
Ability to work a flexible schedule, including holidays, nights, and weekends.

Nice To Haves

Strong ability to prioritize and multitask in a fast-paced environment.

Responsibilities

Perform diagnostic discoveries, make recommendations, repair devices, and assist customers in person and over the phone.
Establish and maintain consistent rhythms for timely follow-up and ensure customer expectations are met or exceeded.
Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
Complete repair tasks in a timely manner and partner with leaders when issues arise.
Maintain knowledge, skillsets, and certifications through training courses.