Geek Squad Advanced Repair Technician

Best Buy • Madison Heights, MI

9d • Onsite

About The Position

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at a local Best Buy store providing technology support and repairing customers’ computers and other devices. You’ll create excellent customer experiences by listening to customers’ needs and partnering with other Geek Squad Agents. You’ll troubleshoot and complete repairs by following established procedures. The role also involves maintaining customer communication, accurate repair documentation, timely completion of repair tasks, and continued learning through training courses.

Requirements

• At least 6 months of experience diagnosing, troubleshooting, or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule, including holidays, nights, and weekends.

Nice To Haves

• Strong ability to prioritize and multitask in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices, and help customers in person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Complete repair tasks in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets, and certifications through training courses.

Benefits

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for physical and mental well-being
• Leaves of absence and potential pay sources, subject to eligibility
• Paid time off for eligible full-time and part-time employees, subject to applicable factors
• Incentive pay for eligible roles

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed