Geek Squad Advanced Repair Technician

Best Buy • North Olmsted, OH

11d • Onsite

About The Position

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at a local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll deliver excellent customer experiences by listening to customers’ needs and partnering with other Geek Squad Agents. You’ll troubleshoot and perform repairs by following established procedures. The role is suited to someone passionate about technology who wants to use their technical abilities to help customers get the most out of their devices.

Requirements

• At least 6 months of experience diagnosing, troubleshooting, or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule, including holidays, nights, and weekends.

Nice To Haves

• Strong ability to prioritize and multitask in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices, and help customers in person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up, ensuring expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Complete repair tasks in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets, and certifications through training courses.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, subject to eligibility and applicable conditions.
• Paid time off for full-time and part-time employees, subject to work location, employment status, salary or hourly status, and years of service.
• Certain roles may be eligible for incentive pay.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed