Geek Squad Advanced Repair Technician

Best Buy•North Olmsted, OH

8d•Onsite

About The Position

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at a local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll provide excellent customer experiences by listening to customers’ needs and partnering with other Geek Squad Agents. You’ll perform repairs by troubleshooting and following established procedures. The role is suited to someone passionate about technology and interested in using technical abilities to help customers get the most out of their devices. Best Buy describes its benefits as supporting employees’ overall well-being and providing support at key moments in life. Benefits and paid time off vary based on eligibility, location, employment status, and other factors. Certain roles may also be eligible for incentive pay. Best Buy says its purpose is to enrich lives through technology by humanizing and personalizing technology solutions in stores, online, and in customers’ homes.

Requirements

At least 6 months of experience diagnosing, troubleshooting, or repairing technology products.
Experience actively using and learning about consumer electronics.
Ability to work a flexible schedule, including holidays, nights, and weekends.

Nice To Haves

Strong ability to prioritize and multitask in a fast-paced environment.

Responsibilities

Perform diagnostic discoveries, make recommendations, repair devices, and help customers in person and over the phone.
Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
Complete repair tasks in a timely manner and partner with leaders when issues arise.
Maintain knowledge, skillsets, and certifications through training courses.